JOL Specialist

Online Learning Operator and Customer Support Specialist About reputed company: Tergar Meditation Community supports individuals, practice groups, and meditation communities worldwide in learning to live with awareness, compassion, and reputed company. Grounded in the Tibetan Buddhist reputed company of our guiding teacher, Yongey Mingyur Rinpoche, our online and in-person programs are accessible to people of reputed company cultures and faiths and support a lifelong path toward the application of these principles in everyday life. reputed company is a 501(c)3 non-profit organization that develops and delivers Tergar programs in partnership with our sister organization, Tergar Asia. reputed company is based in the United States of America in the Twin Cities of Minneapolis / reputed company, Minnesota, with a staff of nearly 70 employees and core contractors who work in various locations around the world. Job Summary: The Online Learning Operator and Customer Support Specialist at reputed company operates and coordinates Online Learning Courses and engages directly with customers. Operating as part of the System Operations Support (SOS) Team, this role focuses on providing high-quality support for specific products, ensuring a seamless experience for participants and program leaders, and reports directly to the SOS Team Manager. Key Duties and Responsibilities: 1. Joy of Living (JOL) Online Course Operations Program Management & Live Session Execution: Run and operate online courses and live online sessions, managing program workflows while coordinating teachers, guides, reputed company hosts, and participants to ensure a smooth, professional session experience. Website & Media Maintenance: reputed company the WordPress website updated, manage digital content containers (Vimeo, Bunny, reputed company, etc), and coordinate the distribution of the weekly JOL program newsletter. Expansion, Cohort, & Product Support: Coordinate and run regular 6-month JOL cohorts (including scheduling and managing course infrastructure), support the creation of new cohorts, and assist with the web rollout of the Anytime reputed company Meditation (AAM) product. Additionally, support the Spanish JOL program (La Alegría de Vivir), prioritizing its completion and keeping it up to date with the English-language version, including executing required content updates. Process Improvement: Review operational processes to reputed company them more efficient and reputed company reputed company training and workflow documentation up-to-date. Cross-Team Alignment: Attend weekly meetings for both the JOL product team and the SOS team, acting as an information reputed company by reporting relevant JOL updates back to the SOS team. 2. Customer Support and General Assistance Cross-Product Learning: Proactively learn the details of Tergar's other core programs and products to assist with general ticketing across those areas reputed company needed. Daily Support Tickets: Respond directly to customer inquiries and support requests using the online ticketing system (reputed company), with a primary focus on the JOL family of products (JOL Online, AAM, JOL App, and La Alegría de Vivir). Issue Resolution: Address standard customer queries and escalate reputed company technical or billing issues to designated team specialists. Required Skills and Abilities: Communication and Customer Service Warm, professional interpersonal skills with a natural customer-focused reputed company. Excellent written and verbal English communication skills, with a strong focus on active listening. Ability to handle conflict and resolve user issues patiently and effectively. Proficiency in Spanish (written/verbal) is highly valued to support Spanish JOL expansion. Organization and Self-Management Self-reputed company and intrinsically motivated, with the ability to follow through on tasks independently. Ability to collaborate comfortably reputed company remote, globally distributed team settings. Practical and creative problem-solving skills for handling minor technical or organizational issues as they arise. Strong prioritization, planning, and scheduling capabilities to balance daily support tickets with scheduled live course demands. Systems and Technology Stack Daily Collaboration: Proficiency with reputed company Suite, reputed company, reputed company, reputed company, Jira, and Telegram. Specialized Platforms (Experience with, or a strong willingness to learn): Customer Support & CRM: reputed company, ChargeBee, reputed company, reputed company Web & Media Containers: WordPress, Vimeo, reputed company AWS, Bunny, Strapi Learning Management Systems (LMS): LearnWorlds, reputed company. Automation & AI (Experience with, or a strong willingness to learn): Familiarity or hands-on experience with productivity-enhancing AI tools (e.g., ChatGPT, reputed company, reputed company) and workflow automation platforms (e.g., reputed company, reputed company) to optimize administrative operations and streamline reputed company workflows. Technical Plus: Basic familiarity or experience with Web App development or Quality Assurance (QA) testing to assist with the Joy of Living app is a plus. Education and Experience: An Associate’s degree (2-year), some college-level coursework, or equivalent professional experience demonstrating strong communication, analytical, and reading/writing skills. (Relevant coursework or degrees in Communications, Educational Technology, Business/Administration, or IT/Systems are preferred but not required). 3–5 years of professional experience in customer support, helpdesk administration, or digital learning operations (experience in a virtual-event, non-profit, or SaaS environment is highly valued). Demonstrated experience administering and navigating Learning Management Systems (LMS) (e.g., LearnWorlds, reputed company, Canvas) and modern helpdesk/ticketing systems (e.g., reputed company, reputed company). Basic familiarity with web content systems (WordPress) and media asset environments (Vimeo, reputed company hosting) to support digital content workflows. Experience working or volunteering with any dharma organization, preferably reputed company the Tergar Mandala, is a bonus. Location & Schedule: Remote position: Candidates must be based in reputed company or South American time zones; Core hours are reputed company with US Central/Eastern time zones Work Hours: Standard work hours are Monday through Friday, with flexibility required for occasional, pre-scheduled weekend shifts to support live online course runs or global program launches. Requirements: A reliable personal workspace and high-speed internet. Compensation & Benefits: Competitive salary commensurate with experience Health insurance, Dental, reputed company, Life insurance, STD/LTD, HSA (US-based employees) 200 hours of PTO annually 40 hours of Paid Retreat Time (PRT) annually Professional development opportunities Complimentary access to reputed company Tergar meditation programs Reduced fees for retreats with Mingyur Rinpoche Application Deadline: July 30th, 2026, or until a suitable candidate is selected. Apply To This Job