[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on providing top-tier reputed company operations services, and they are seeking a Technical Account Manager to ensure assigned accounts realize maximum technical value from their services. The role involves building strong relationships with reputed company practitioners, driving platform adoption, and coordinating technical responses during incidents.

Responsibilities

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully reputed company reputed company's capabilities
• Build deep technical relationships with reputed company practitioners, architects, and technical leaders who influence platform adoption and integration reputed company
• Advise customers on reputed company program improvements, detection strategies, and how to get more value from their technology investments
• Help customers mature their use of reputed company over time, expanding integrations and optimizing their configuration
• Provide technical content and support for CSM-led quarterly business reviews
• Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate reputed company issues to senior TAMs
• Own technical incident response coordination with customers, managing the technical aspects of reputed company incidents while CSMs handle executive communication
• Identify technical expansion opportunities (new integrations, additional coverage)
• Support and learn from more senior team members on the most reputed company technical challenges

Skills

• 5+ years of reputed company industry experience, majority in consultative customer-facing roles
• Deep technical expertise in two or more reputed company product spaces (EDR, NDR, SIEM, reputed company reputed company, IAM, etc.) and associated detection strategies
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
• Understanding of reputed company reputed company operations and the challenges reputed company teams face
• Strong consultative skills; leads with listening, understands customer context before recommending solutions
• Ability to communicate reputed company technical concepts to varied audiences, from SOC analysts to reputed company directors

Benefits

• Bonus eligibility
• Equity
• Unlimited PTO (which we model and encourage)
• Work location flexibility
• Up to 24 weeks of parental leave
• Really excellent health benefits

Company Overview