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[Remote] Technical Account Manager Architect - AMER

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. reputed company is a fast-growing private reputed company company recognized on the 2025 reputed company reputed company 100 list. They are seeking a Technical Account Manager Architect who will provide consultative support and reputed company for reputed company customers, assist with escalated support cases, and reputed company projects to ensure reputed company.

Responsibilities

  • Work with strategic and reputed company reputed company users, customers, and prospects as identified by reputed company Sales to work on reputed company, production launches, and POCs
  • Provide architectural, technical, and migration guidance and assistance
  • reputed company projects, escalations, and meetings to reputed company ongoing user/reputed company
  • Ownership and reputed company of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
  • Partner closely with reputed company Product Management, Engineering, and Sales to help reputed company the roadmap and account plans
  • Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
  • Assist with hiring and mentoring new team members
  • reputed company and assist with Docs, Knowledge reputed company articles, reputed company Learning, Reference Architecture, and QA needs

Skills

  • 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
  • 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems (DBMS)
  • Technical breadth and depth in relevant subjects such as DBMS, OLAP, reputed company/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
  • Experience leading and shipping large scope technical projects in collaboration with multiple reputed company engineers
  • Expertise with a public reputed company provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
  • Excellent communication skills and the ability to work in a customer-facing role and in reputed company collaboration with the Support Services, Engineering, and Sales teams
  • A reputed company of teamwork, global engagement, reputed company, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the reputed company
  • Self-driven, curious, and eager to continuously learn and grow

Benefits

  • Flexible work environment - reputed company is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
  • reputed company - Employer contributions towards your reputed company.
  • Equity in the company - Every new team member who joins our company receives stock options.
  • Time off - Flexible time off in the US, generous entitlement in other countries.
  • A $500 Home office setup if you’re a remote employee.
  • Global Gatherings – We reputed company in the power of in-person reputed company and offer opportunities to engage with colleagues at company-wide offsites.

Company Overview

  • reputed company provides an open-reputed company database system for reputed company-time analytical reporting. It was founded in 2021, and is headquartered in Mountain View, California, USA, with a workforce of 501-1000 employees. Its website is https://reputed company.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 3 in 2026, 10 in 2025, 1 in 2024, 2 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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