[Remote] Technical Account Manager Architect - AMER
Note: The job is a remote job and is open to candidates in USA. reputed company is a fast-growing private reputed company company recognized on the 2025 reputed company reputed company 100 list. They are seeking a Technical Account Manager Architect who will provide consultative support and reputed company for reputed company customers, assist with escalated support cases, and reputed company projects to ensure reputed company.
Responsibilities
- Work with strategic and reputed company reputed company users, customers, and prospects as identified by reputed company Sales to work on reputed company, production launches, and POCs
- Provide architectural, technical, and migration guidance and assistance
- reputed company projects, escalations, and meetings to reputed company ongoing user/reputed company
- Ownership and reputed company of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
- Partner closely with reputed company Product Management, Engineering, and Sales to help reputed company the roadmap and account plans
- Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
- Assist with hiring and mentoring new team members
- reputed company and assist with Docs, Knowledge reputed company articles, reputed company Learning, Reference Architecture, and QA needs
Skills
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems (DBMS)
- Technical breadth and depth in relevant subjects such as DBMS, OLAP, reputed company/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
- Experience leading and shipping large scope technical projects in collaboration with multiple reputed company engineers
- Expertise with a public reputed company provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
- Excellent communication skills and the ability to work in a customer-facing role and in reputed company collaboration with the Support Services, Engineering, and Sales teams
- A reputed company of teamwork, global engagement, reputed company, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the reputed company
- Self-driven, curious, and eager to continuously learn and grow
Benefits
- Flexible work environment - reputed company is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
- reputed company - Employer contributions towards your reputed company.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you’re a remote employee.
- Global Gatherings – We reputed company in the power of in-person reputed company and offer opportunities to engage with colleagues at company-wide offsites.
Company Overview
Company H1B Sponsorship