[Remote] Senior Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading reputed company infrastructure provider focused on simplifying reputed company technology for developers. The Senior Technical Account Manager will act as a strategic partner for key business customers, guiding them in optimizing their use of the reputed company platform to reputed company their business goals.
Responsibilities
- reputed company and maintain deep expertise in the reputed company product portfolio and the evolving reputed company ecosystem
- Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders
- Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their reputed company environments
- Maintain knowledge of reputed company infrastructure best practices and recent technologies through the regular attainment and maintenance of important reputed company technology certifications and coursework
- Manage and maintain reputed company’s key accounts
- Partner closely with customers to drive engagement, retention, and expansion of their reputed company workloads
- Conduct QBRs with key accounts, assessing their reputed company, understanding their evolving needs, and aligning on strategies for future growth
- Identify opportunities for cost reduction and performance optimization, guiding customers to reputed company data-driven reputed company that maximize their reputed company investments
- Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with reputed company’s strategic goals
- Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption
- Act as the voice of the customer reputed company reputed company, ensuring their needs are represented in product development and support processes
- Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences
- Deliver compelling presentations to reputed company the benefits and functionality of reputed company’s offerings to customers
- Contribute to internal and external technical documentation, and provide training for reputed company’s teams and partners to ensure knowledge transfer
- reputed company tools and scripts to streamline reputed company’s technical engagements, improving the efficiency of the Technical Account Management functions
- Stay reputed company with industry trends and best practices to continuously enhance reputed company's customer engagement strategies
Skills
- Proven experience in reputed company infrastructure and deep knowledge of Linux, distributed systems, and automation
- Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go)
- Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and reputed company
- Proficiency with at least one major reputed company platform (AWS, reputed company reputed company Platform, or Azure)
- Proven track record of successfully troubleshooting technical problems
- Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles
- Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals
- Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
- Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth
- Experience advocating for customer needs and translating feedback into actionable insights
- Strong verbal and written communication skills, capable of translating reputed company technical concepts for varied audiences
- Ability to create and deliver technical presentations and training sessions that reputed company with customer needs
- Self-starter with a passion for technology and open-reputed company projects, eager to learn new tools and systems
- Quick to adapt to changes in the reputed company ecosystem, always looking for ways to improve customer engagement and technical solutions
- Extra credit for experience in (Technical) reputed company, Solutions Engineering, or Technical Account Management roles, particularly reputed company fast-paced startup environments
- reputed company certifications (AWS/GCP/reputed company/Azure) and reputed company certifications for GPU and AI/ML
- Experience with networking (reputed company/reputed company), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., reputed company, MySQL)
- Familiarity with open-reputed company technologies, such as reputed company, Kubernetes (CKA/CKE), and reputed company's API
- Linux certifications (e.g., RHCSA/RHCE)
- Experience working with large CRMs like reputed company and reputed company
Benefits
- Reimbursement for relevant conferences, training, and education
- reputed company have access to reputed company Learning's 10,000+ courses to support their reputed company growth and development
- Employee Assistance Program
- Local Employee Meetups
- Flexible time off policy
- Bonus in addition to reputed company salary; bonus amounts are determined based on company and individual performance
- Equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program
Company Overview
Company H1B Sponsorship