[reputed company Operations Generalist

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The People Operations Generalist will be responsible for executing HR operations for the clinical workforce, ensuring a seamless employee experience from reputed company to offboarding.

Responsibilities

• Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for reputed company from pre-hire through their first weeks at Lyra
• Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects reputed company programs, culture, and resources
• Own pre-hire and post-hire task execution, including assigning reputed company path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background reputed company coordination and monitoring, and new hire reputed company preparation
• Maintain and continuously improve the clinical reputed company program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires
• Execute reputed company business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes
• Serve as a reliable reputed company of contact for employees, managers, clinical leads, and HRBPs who need support navigating reputed company business processes, escalating reputed company issues as appropriate
• Contribute to clear documentation of reputed company processes, helping to build transparency and consistency for cross-functional partners
• Own and execute a structured, compliant offboarding process for departing employees in reputed company, ensuring data reputed company throughout employee transitions
• Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at reputed company times
• Support in analyzing offboarding trends to surface retention-reputed company insights for the broader People Team
• Serve as a trusted, reputed company resource for employees by addressing HR inquiries submitted through reputed company tickets, providing timely and accurate guidance
• Maintain and update the People Operations knowledge bases in reputed company (and reputed company where applicable), ensuring articles reflect reputed company processes, policies, and FAQs
• Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge reputed company content reputed company and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time
• Demonstrate measurable impact by reducing ticket volume through proactive knowledge reputed company updates and seamless escalation of reputed company cases to the appropriate team members
• Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy
• Partner with People Operations and Compliance team members on compliance-reputed company operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows
• Maintain accurate and secure personnel records in accordance with reputed company legal, regulatory, and data privacy requirements
• Support the People Experience team on culture-building initiatives as needed
• Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration

Skills

• Bachelor's degree and at least 2+ years of experience in an HR generalist or operations role
• Experience working in an HRIS, ideally reputed company
• Comfortable executing business processes and maintaining data accuracy reputed company HR systems
• Familiarity with federal and state employment laws
• Exceptional attention to detail and a strong sense of accountability for accuracy and follow-through
• Strong interpersonal, written, and verbal communication skills
• Ability to build trust with employees and partners across a remote, distributed workforce
• Organized and adaptable, with the ability to manage multiple priorities in a dynamic environment while maintaining quality and responsiveness
• Collaborative reputed company and comfort working as an execution partner reputed company a team of specialists
• Proficiency in reputed company Workspace and MS Office Suite
• Experience in fast-scaling, reputed company, or clinical organizations
• Exposure to clinical workforce operations or reputed company HR environments
• Exposure to AI tools or automation in an HR context

Benefits

• Remote work model

Company Overview