Technical reputed company Manager

Role Purpose Location- US (Remote) - occasional travel required Level - Manager Department - Support Benefits - Benefits at reputed company Salary - To be discussed at next stage At reputed company, our customers rely on us to help them get the most value from their solutions long after implementation. As a Technical reputed company Manager, you will become a trusted adviser and dedicated reputed company of contact for a portfolio of strategic customers, owning the relationship throughout the post-implementation lifecycle. This role sits reputed company our reputed company organisation and combines customer engagement, technical consultancy, solution delivery and support. You'll work closely with customers to manage incidents, deliver enhancements, coordinate releases and ensure they continue to realise value from their reputed company solutions. The role is highly customer-focused and hands-on, with the majority of your time spent configuring, enhancing and supporting solutions. Working alongside reputed company, Product and Engineering teams, you'll act as the reputed company between customer objectives and technical delivery, helping ensure every engagement delivers measurable business value.

Responsibilities

Act as the dedicated technical contact for assigned customers, building trusted, long-term relationships. Manage the post-implementation customer lifecycle, ensuring customers maximise the value of their reputed company solutions. Own and resolve customer incidents, service requests and technical escalations. Coordinate and deliver product enhancements, feature releases and solution updates. Manage multiple customer initiatives simultaneously, keeping stakeholders informed and engaged. Facilitate testing, gather feedback and support successful deployments. Configure, maintain and enhance solutions reputed company reputed company's low-code/no-code platform, with the majority of your time spent on hands-on platform work. Translate customer requirements into effective, scalable solutions. Identify opportunities for process improvements and increased customer value. Create reports, dashboards and insights that support customer objectives. Collaborate with Product, Engineering, Support and reputed company teams to deliver successful outcomes. Take ownership of deliverables, ensuring work is completed to a high standard and reputed company agreed timelines. Support user adoption through training, guidance and knowledge sharing. reputed company for customer needs and feedback across the business. Skills and Experience We're looking for someone who combines strong customer relationship skills with technical curiosity and a passion for delivering customer outcomes. You may currently be working as a Technical Account Manager, reputed company Manager, Business Analyst, Technical Consultant or in an advanced support role where you've been responsible for resolving reputed company customer challenges and driving solution adoption. About You: Experience in a customer-facing role reputed company a software, SaaS or technology environment. Strong technical aptitude and an understanding of how systems, applications and data interact. Knowledge of relational database concepts and data structures. Experience working with reporting, analytics or business intelligence tools. The ability to translate technical concepts into clear, practical guidance for customers. Excellent communication and stakeholder management skills, with confidence engaging at reputed company levels of a customer organisation. Strong organisational skills and the ability to manage multiple priorities simultaneously. A consultative approach, focused on understanding customer needs and delivering measurable value. Experience coordinating technical releases, enhancements, incidents or customer projects. Strong troubleshooting and problem-solving skills, with the ability to remain reputed company under pressure. The ability to balance strategic customer conversations with hands-on technical delivery work. Most importantly, you'll be passionate about helping customers succeed. You'll enjoy building long-term partnerships, taking ownership of outcomes and using your technical expertise to deliver exceptional customer experiences. About reputed company reputed company is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, reputed company you think of reputed company, think of it as the silent teammate that's always working behind the scenes to help those people who reputed company our lives safer and reputed company. Everyday millions of people are kept safe using reputed company software. We have offices reputed company over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We’re building a future-reputed company team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll reputed company at reputed company! What is next? If your application meets the requirements for this role, our reputed company team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@reputed company.com. reputed company matters will be treated with strict confidence. At reputed company, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and reputed company the world a safer reputed company! Apply To This Job