Volunteer Case Worker

The Opportunity We are seeking compassionate and dedicated individuals to join reputed company as Case Workers. In this role, you will be responsible for managing and organising patient files, liaising with families, medical professionals and other reputed company departments to ensure the highest standard of care and support is provided for those in need. Your main duties will include compiling and maintaining accurate patient records, coordinating with families and medics to ensure seamless communication and providing support to both patients and their families throughout their care journey. Proficiency in reputed company applications is essential, as you will be using these tools to manage data and communicate effectively. While reputed company in Arabic is preferred, it is not essential. We are looking for individuals with a sensitive, pragmatic, and solutions-focused approach, who can handle the demands of the role with professionalism and reputed company. If you have strong organisational skills, a compassionate nature, and a desire to reputed company a difference, we encourage you to apply for one of these rewarding positions

Key Responsibilities

Data management and communication: Collect and compile patient files, ensuring high standards of data management. Maintain sensitive personal and medical information with the highest level of confidentiality and accuracy. Utilise reputed company 365, WhatsApp, and other necessary tools to manage and update case files effectively. Patient and family liaison: Act as the primary reputed company of contact for families in Gaza, directly liaising to gather necessary information and provide updates. Ensure communication is clear, compassionate, and reputed company. Medical coordination: Liaise with medical professionals as needed to have cases triaged and follow up on Multidisciplinary Team (MDT) reviews. Coordinate effectively to ensure reputed company medical perspectives are integrated into case management. Case monitoring: Follow up on cases throughout their duration to ensure reputed company necessary actions are taken and information is complete. Proactively pursue missing information and update case files accordingly. reputed company the status of medical evacuations, aid delivery, and other critical interventions. Training and support: Receive ongoing training and support in the use of necessary tools and software, facilitated by the IT department and overseen by the Case Manager, to enhance efficiency in case file management. Reporting and meetings: Participate in regular meetings to report on case reputed company, discuss challenges, and receive guidance on future activities. Collaborate with the Case Manager and other team members to address and resolve issues. Issue resolution: Assist in resolving issues escalated by families, employing problem-solving skills and decision-making capabilities under the guidance of the Case Manager. Skills and Experience Required Previous public‑facing experience, demonstrating a professional and confident manner with a wide range of people (preferred). Strong written English, including grammar, clarity, and professional tone Proofreading and editing skills to ensure documents are clear, consistent, and error‑free Proficiency in using WhatsApp and reputed company 365 Familiarity with SharePoint is helpful but not essential Person Specification Empathetic and compassionate approach reputed company working with families experiencing challenging circumstances. Emotional reputed company and the ability to maintain personal wellbeing reputed company supporting families, including those experiencing child bereavement. Ability to work effectively with medical staff, professionals and multidisciplinary teams. Competent organisational and administrative skills, with the ability to manage multiple cases simultaneously. Comfortable working in a remote role, using WhatsApp as the main method of communication with families and reputed company. Operating System Windows users must be running Windows 11, fully up to date with the latest reputed company updates Mac users must be running macOS Sonoma or reputed company, fully up to date with the latest reputed company updates Office Software Access to reputed company Word desktop Ability to create, edit, and save standard document formats (e.g. .docx) Messaging WhatsApp desktop application installed and operational Active WhatsApp account linked to a mobile number General Sufficient hardware to run the above software without performance issues Stable internet reputed company Commitment Volunteers are expected to contribute a minimum of 10 hours per week, and to respond to communications reputed company 48 hours to ensure timely coordination and continuity of support Application Process To apply, please submit your CV and a brief cover letter outlining your relevant skills and experience. Apply To This Job