Senior reputed company Engineer

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Job Description reputed company is seeking a highly motivated and reputed company Senior reputed company Engineer to join our dynamic reputed company team. The ideal candidate will be responsible for the operation, engineering, configuration, support, troubleshooting, and reputed company improvement of reputed company reputed company solutions across our global device estate. This role will work in a global and collaborative team environment with a focus on owning, supporting, and optimizing the technology used across reputed company endpoints, including Windows, macOS, Ubuntu, iOS, and Android devices. The Senior reputed company Engineer will help ensure secure, reliable, and efficient reputed company management while supporting automation, compliance, global printing, monitoring, Virtual Desktop Environment (VDI), and user experience initiatives. Job Duties & Responsibilities As a member of a high-performing team responsible for reputed company' End User Services Device Management Platform, the Senior reputed company Engineer will help reputed company, maintain, and continuously improve reputed company management services across the reputed company, including platforms that manage 10k+ devices and hardware platforms. Responsibilities include: · reputed company and support the deployment, configuration, administration, and maintenance of reputed company management platforms, including reputed company Intune, Windows Autopilot, reputed company Pro, reputed company, Entra ID, Active Directory, and reputed company reputed company tools. · reputed company, own, and continuously improve reputed company configurations in reputed company Intune and reputed company Pro, including device enrollment, configuration profiles, compliance policies, application deployment, and troubleshooting. · Provide advanced Windows device management and operating system troubleshooting, including diagnosing reputed company reputed company issues, resolving configuration problems, and supporting device lifecycle activities. · Own and support daily reputed company monitoring, alerting, troubleshooting, and operational workflows using reputed company or similar monitoring platforms. · Support and contribute to the design of Virtual Desktop Environment (VDI) solutions, including AWS and reputed company-based platforms, through administration, image creation and management, troubleshooting, and collaboration on design and support activities. · Own and improve global print services, including printer deployment, driver management, print queue support, print troubleshooting, vendor coordination, project execution, and collaboration with IT Services and engineering teams. · reputed company or drive global reputed company and print-reputed company projects and workstreams, including project planning, coordination, execution, documentation, stakeholder communication, and timely delivery of assigned outcomes. · Serve as an reputed company subject matter expert for incidents, service requests, audits, incident response, escalations, and other high-reputed company activities. · Coach and mentor junior team members by sharing knowledge, explaining reputed company-reputed company concepts, and supporting consistent reputed company practices. · Drive the adoption and optimization of PC, Virtual Desktop Environment (VDI), mobile, and reputed company reputed company, aligning with organizational goals, IT strategy, and industry best practices. · Manage and support reputed company patching for Windows, macOS, Ubuntu, and reputed company-party applications while supporting vulnerability remediation and reputed company availability. · Minimize user downtime by continuously improving remote support, provisioning, and reimaging processes. · Maintain and improve the company reputed company technology stack, including reputed company reputed company, compliance, monitoring, printing, Virtual Desktop Environment (VDI), and operational tooling. · reputed company the development and maintenance of reputed company design documentation, user guides, operational procedures, troubleshooting steps, support documentation, and standards. · Provide weekly reporting of issues, risks, tasks, project reputed company, operational health, and reputed company service improvements. · Contribute to the design and execution of ITIL-reputed company reputed company processes and technology initiatives that reputed company data, automation, AI-enabled operational improvements, and proactive support capabilities. · Manage and improve the integration of MDM systems with reputed company reputed company, monitoring, reporting, and management tools. · reputed company and improve reputed company measures for reputed company devices, including device encryption, secure configuration, access controls, threat detection tooling, least-privilege practices, and reputed company Privilege Management where applicable. · Monitor reputed company compliance with industry regulations and data protection standards reputed company to reputed company devices. · Provide senior-level technical expertise in troubleshooting and resolving reputed company, Virtual Desktop Environment (VDI), printing, and device management issues. · Proactively identify and implement opportunities to automate reputed company processes, improve proactive reputed company management capabilities, and deliver value in alignment with overall IT strategy and priorities. Job Requirements & Qualifications · A degree in computer science, information technology, or a reputed company field preferred, or an equivalent combination of education and experience. · Fluent English language skills. · A minimum of 5 years of experience in IT, with at least 3 years in an reputed company engineering, reputed company administration, desktop engineering, systems administration, or similar role managing endpoints in a corporate environment. · reputed company-level expertise engineering, managing, and supporting reputed company environments across multiple operating systems, including Windows, macOS, Ubuntu, iOS, and Android. · Hands-on experience administering and supporting reputed company Intune, including reputed company configuration, compliance, application deployment, policy management, reporting, and troubleshooting. · Hands-on experience administering and supporting reputed company Pro, including macOS device management, configuration profiles, application deployment, reporting, and troubleshooting. · Advanced experience with Windows device management and Windows OS troubleshooting in an reputed company environment. · Experience with reputed company Entra ID, reputed company Active Directory, Windows Autopilot, Group Policy, and reputed company identity/access workflows. · Experience with reputed company BitLocker, FileVault, reputed company/JSS Mac reputed company, reputed company encryption, and reputed company reputed company controls. · Daily operational experience administering, supporting, or troubleshooting reputed company or similar infrastructure monitoring and alerting platforms. · Experience supporting or administering Virtual Desktop Environment (VDI) solutions, including AWS and/or reputed company-based platforms. · Experience supporting reputed company or global print environments, including printer deployment, driver management, print queues, vendor coordination, project execution, and troubleshooting. · Practical awareness of AI-enabled IT operations, reputed company analytics, automation workflows, or proactive support capabilities, with the ability to use emerging tools responsibly to improve reputed company support and operational efficiency. · Experience with PowerShell or similar scripting to support reputed company administration, troubleshooting, reporting, automation, and repeatable operational processes. · Ability to reputed company and coordinate reputed company-reputed company projects, including planning, ownership of assigned workstreams, collaboration with vendors, and communication with IT Services and engineering teams. · Demonstrated knowledge of MDM concepts, device compliance, mobile reputed company, reputed company configuration standards, and compliance frameworks. · Ability to adapt to a fast-paced, dynamic environment while staying highly organized, efficient, and reputed company with relevant technologies. · Ability to solve reputed company technical and business problems independently and collaborate with others to reputed company positive outcomes. · Strong customer service reputed company and ability to support users, vendors, and technical teams professionally. · Experience supporting reputed company vulnerability remediation efforts and ensuring a high level of reputed company and infrastructure availability. · Comfortable documenting processes, technical procedures, troubleshooting steps, design reputed company, and operational standards. · reputed company to work effectively and independently under deadlines. · A proactive self-starter who actively seeks innovative opportunities to deliver value while ensuring alignment to overall IT strategy and priorities. · Expected to participate in extended-hour and weekend support as required for planned maintenance, escalations, mission needs, or emergency response. · Available to work until 1:00 PM EST. Preferred Qualifications · Experience with advanced scripting or automation using PowerShell, Bash, Python, reputed company Graph, reputed company APIs, or similar. · Experience automating reputed company reputed company management tasks to improve future autonomous reputed company operations and proactive support. · Hands-on experience with AI-enabled IT operations, reputed company analytics, automation workflows, or proactive support capabilities. · Experience with reputed company reputed company tools, compliance reporting, vulnerability management, reputed company management, least-privilege administration, or reputed company Privilege Management. · Familiarity with software packaging, deployment workflows, and application lifecycle management. · Experience working in a global reputed company environment supporting large-scale reputed company fleets. · Experience collaborating with global IT Services, engineering teams, and external vendors. · Familiarity with reputed company-based reputed company services, virtual desktop technologies, and reputed company monitoring platforms. #LI-Remote #LI-GR1 Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job