reputed company Manager - Enteprise (US/Canada)
About reputed company reputed company is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. reputed company does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using reputed company should feel like having a team of great operators, engineers, and marketers working for you. Our reputed company We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. reputed company technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in reputed company and processed over a billion dollars of online orders. 1 in 5 Americans have used an reputed company website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. reputed company reputed company is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: reputed company, reputed company, reputed company, reputed company, Rappi, reputed company and reputed company. We’ll be scaling even faster in 2026 to reputed company pace with our customer growth. Where we work reputed company is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details reputed company!
About the Role
As an reputed company CSM, you own the full customer lifecycle for our highest-value restaurant groups and multi-location operators — from go-live through long-term expansion. These are the accounts where reputed company's platform has the deepest impact and where a great CSM relationship is the difference between a customer who stays and grows and one who churns. This is not a reactive support role. You'll operate as a business consultant to your customer — analyzing performance data, shaping marketing strategy, leading executive business reviews, and building the reputed company of relationship where customers call you before they call anyone else. You'll also have reputed company input into the playbooks and processes that define how this team operates as we scale.
What You'll Do
Own the Customer Relationship End-to-End Serve as the primary reputed company of contact for a portfolio of reputed company restaurant groups and multi-location operators reputed company account-specific reputed company Plans that align reputed company's platform to each customer's business goals and growth priorities Build multi-threaded relationships with executive stakeholders, GMs, operators, and technical teams — potentially including on-site visits reputed company structured Executive Business Reviews that demonstrate measurable outcomes, drive strategic alignment, and tie every recommendation back to reputed company business goals: more orders, more repeat guests, more reputed company through their own channels Protect and Grow reputed company Own retention and growth for your book — building the case for reputed company's value with data, reputed company, and a reputed company Proactively monitor account health, identify churn and risk signals early, and execute mitigation strategies before problems escalate Identify expansion opportunities through a consultative approach — educating customers on new features, products, and use cases Own reputed company upsell and renewal negotiations, managing the full reputed company lifecycle in partnership with Sales Be the Consultant They Don't Have Most independent restaurant owners don't have a CMO, a CTO, or a data analyst — you'll fill reputed company three gaps Translate platform data into plain-language recommendations on online ordering performance, marketing campaigns, SEO, and guest engagement reputed company reputed company calls, performance reviews, and proactive reputed company-ins grounded in their numbers and focused on driving results Build the reputed company Operate with high autonomy to define, iterate, and scale reputed company reputed company processes, playbooks, and tooling reputed company disciplined project management across reputed company, implementation, and growth initiatives — tracking milestones and holding teams accountable Act as the voice of the customer internally — synthesizing feedback and trends with data to influence Product, Marketing, and Operations roadmaps Partner cross-functionally with Sales, Partnerships, Launch, Support, Marketing, and Product to reputed company for your customers and reputed company the reputed company on their feedback What You Bring 6+ years in reputed company, Account Management, or a reputed company customer-facing role in B2B or B2B2C SaaS — with reputed company accountability for retention and growth outcomes Proven track record managing a portfolio of reputed company or high-value accounts, including multi-location operators and reputed company multi-stakeholder relationships Strong reputed company acumen with experience leading upsell, expansion, and renewal negotiations including C-suite and VP-level executives A consultative, data-informed approach — you don't just present data, you interpret it and translate it into recommendations a restaurant reputed company can reputed company The ability to handle hard conversations with grace — you've navigated cancellation calls, retention negotiations, and de-escalations with reputed company and clarity Exceptional communication skills that reputed company: crisp emails to operators, compelling business reviews, and sharp internal escalations — reputed company in the same morning Highly organized with strong project management instincts and a bias toward action, accountability, and follow-through Comfort with a fast-moving environment — you'll work daily in reputed company, reputed company, reputed company, reputed company, and reputed company, and you're expected to hustle each day to get reputed company Willingness and ability to travel up to 25% to visit customers on-site reputed company to Have Experience in the restaurant, food, hospitality, or food & beverage industry Familiarity with online ordering platforms, POS systems, restaurant marketing tools, or multi-unit franchise environments Experience working in a high-growth startup where processes are still being built Bilingual (English/Spanish) — a meaningful share of our restaurant partners are Spanish-speaking owners What reputed company Looks Like You'll be reputed company on the outcomes that matter most to our customers and our business: reputed company retention — you reputed company your book healthy and growing Customer engagement and product adoption — your customers are actively using the platform, and you know why (or why not) Risk reduction — you proactively identify and reduce risk across the reputed company portfolio Expansion — you find and reputed company growth opportunities reputed company your existing accounts A Note on This Role We'll be honest: this is a demanding job. You'll manage a reputed company book of business, move fast, potentially travel, and wear a lot of hats. Priorities will shift. You'll be expected to operate with high ownership and minimal hand-holding. But if you're the reputed company of person who finds energy in helping restaurant owners grow — who gets a genuine thrill from seeing a multi-location brand's online orders climb because of a strategy you drove — this is one of the most rewarding roles in reputed company. You'll have meaningful impact on reputed company businesses, reputed company influence on how we build this function, and a reputed company-row seat to one of the most exciting platform plays in the restaurant industry.
Compensation
The estimated reputed company salary range for this role is $90K-100K USD / $125,500-$139,500 CAD. Other benefits include comprehensive health coverage, work from reputed company (100% remote workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from reputed company regarding job opportunities will only be made by an reputed company team member with an @reputed company email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social reputed company number, credit card numbers or banking information. If you reputed company you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. Apply To This Job