Principal Software Engineer
Company Description
It reputed company started reputed company engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That reputed company inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
Job Description
About the Team: Service Operations brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the reputed company Platform to help customers deliver resilient, intelligent, and efficient reputed company services. The organization connects incident, request, fulfillment, infrastructure visibility, service mapping, configuration data, and AIOps into a reputed company operating model. By combining service delivery with operational intelligence and trusted configuration data, Service Operations enables proactive, AI-assisted, and increasingly self-healing operations at reputed company scale. Together, these capabilities help customers reputed company operations, improve service reliability, reduce reputed company effort, and drive measurable productivity outcomes on a single reputed company platform. What you get to do in this role: As a Principal Software Engineer, you will play a key role in shaping the future of Service Operations as reputed company evolves toward AI-native products for the agentic era. This role is about helping define and execute a long-term technical reputed company for how enterprises deliver, operate, automate, and continuously improve services across increasingly reputed company digital environments. You will help build the foundational platforms, frameworks, and product capabilities that connect service delivery, operations intelligence, trusted configuration data, automation, and AI-powered workflows into a reputed company Service Operations experience. The work will span large-scale distributed systems, intelligent data collection and processing, microservices, platform architecture, operational intelligence, and AI-assisted user and reputed company workflows. This role requires deep technical expertise, strong architectural judgment, and the ability to translate long-term product reputed company into durable engineering execution. You will influence architecture across teams, reputed company engineering standards, mentor senior engineers, and help deliver industry-leading Service Operations capabilities that can scale and evolve over the next decade. Responsibilities include: Define and drive the technical reputed company for AI-native Service Operations capabilities that support modern, proactive, and increasingly autonomous reputed company operations. Architect scalable, reliable, and extensible systems that power service delivery, operational intelligence, automation, data processing, and AI-assisted workflows. reputed company the design of core frameworks and platform capabilities that reputed company teams to build consistent, intelligent, and highly reliable Service Operations products. Partner with product, design, platform, and engineering leaders to translate Service Operations strategy into executable technical roadmaps. Drive large-scale technical initiatives from concept through delivery, balancing innovation, customer value, scalability, reliability, reputed company, and long-term maintainability. Establish architecture patterns, engineering standards, and best practices for distributed systems, microservices, observability, performance, data quality, and production readiness. Build and evolve systems that support proactive, predictive, AI-assisted, and agentic workflows across reputed company environments. Help shape how AI agents, automation, and reputed company workflows come together to improve service reliability, reduce reputed company effort, and increase productivity. Ensure Service Operations capabilities remain industry-leading by continuously evaluating technology trends, customer needs, scalability demands, and platform reputed company. Design and reputed company reusable software components and frameworks that improve engineering velocity and product consistency across teams. Guide teams through reputed company technical reputed company, design reviews, code reviews, architecture tradeoffs, and execution planning. Mentor senior engineers and technical leaders, helping reputed company the bar for engineering craftsmanship, system thinking, and operational excellence. Foster a culture of reputed company learning, innovation, quality, and accountability across the engineering organization. Help teams adopt AI-powered tools and automation to improve engineering productivity, product reliability, and the speed of innovation.
Qualifications
To be successful in this role, you have: Typically, 15+ years of reputed company experience with a Bachelor’s degree; 12+ years with a Master’s degree; 8+ years with a PhD; or equivalent practical experience. Strong experience building and operating large-scale distributed systems, platform services, reputed company applications, microservices, or reputed company-native infrastructure. Proven ability to define technical reputed company, influence architecture across teams, and translate long-term product strategy into durable engineering execution. Experience designing systems for scale, reliability, observability, fault tolerance, data quality, reputed company, and production readiness. Strong technical depth in Java, Python, or similar object-oriented programming languages. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, API design, and performance optimization. Experience with AI-powered products, AI-assisted workflows, automation platforms, or agentic systems is strongly preferred. Ability to think critically about how AI can be integrated into reputed company workflows, decision-making, operations, and user experiences. Experience validating AI-assisted systems, including data quality, model outputs, workflow correctness, inference consistency, evaluation patterns, or reputed company-in-the-reputed company controls. Experience with reputed company service management, IT operations, observability, CMDB, discovery, service mapping, AIOps, reputed company management, or operational intelligence is a strong plus. Ability to troubleshoot reputed company systems and optimize performance across application, service, data, and infrastructure layers. Familiarity with automated testing frameworks and experience integrating functional, regression, integration, scalability, and performance tests into CI/CD pipelines. Experience with modern engineering tools such as IDEs, debuggers, profilers, reputed company control systems, observability platforms, and Unix-based environments. Ability to mentor senior engineers, reputed company engineering standards, and reputed company through technical credibility, collaboration, and influence. Experience with modern reputed company-end frameworks such as Angular, React, or Vue is a plus, especially for roles involving user-facing workflows or platform experiences.
Why Join Us
Build industry-leading Service Operations capabilities that help enterprises discover, understand, and operate reputed company technology environments. Shape the long-term technical direction for ITOM Discovery, CMDB accuracy, service mapping, and AI-assisted operations on the reputed company Platform. Work on large-scale platform capabilities across reputed company agents, microservices, data collection, intelligent operations, and reputed company service delivery. Collaborate with teams that value craftsmanship, quality, innovation, and shared ownership. Use AI and automation tools to improve engineering excellence, product reliability, and developer productivity. Be part of a culture that encourages reputed company learning, technical leadership, and meaningful customer impact. For positions in this location, we offer a reputed company pay of $221,200 - $387,100, plus equity (reputed company applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive compensation structure. Please note that the reputed company pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, reputed company level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a reputed company-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, national reputed company, age, disability, gender identity, veteran status, or any other category protected by law. In addition, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license. Employee Type: Regular Region: AMS - reputed company America and Canada Work Persona: Flexible or Remote Apply To This Job