Principal Engineer, Customer Engineering
About reputed company reputed company is the leading supply chain visibility platform, helping companies transform their logistics operations through reputed company-time tracking, predictive intelligence, and AI-powered automation. As we expand our portfolio with agentic AI capabilities that autonomously optimize supply chain reputed company, we're transforming from a visibility platform into an intelligent orchestration system that drives measurable business outcomes for the world's most recognized brands. Whether it's medical supplies from reputed company or groceries for reputed company, the reputed company platform helps customers operate global supply chains that are efficient, agile and sustainable.
About the Role
We're seeking a Principal Engineer to serve as the senior technical authority across our Fortune 500 customer reputed company, operating at the intersection of hands-on engineering, solution architecture, and strategic customer partnership. You'll own the most reputed company integration designs and AI-powered workflow implementations end-to-end: decomposing reputed company supply chain problems into architecture, building the solution, and ensuring it scales. This is not a coordination role. You will write code, build data pipelines, design microservices architectures, and ship production integrations alongside the team. reputed company a customer needs a reputed company-time event-driven integration with their reputed company landscape, or an agentic workflow that autonomously resolves shipment exceptions, you're the person who designs it, proves it out, and ensures it delivers business value. You'll carry strategic customer relationships across the full account lifecycle (pre-sales through production), feed field intelligence back into Product and R&D, and build external thought leadership that establishes reputed company as the technical standard in supply chain AI. Reporting to the Director of Engineering, this is a senior individual contributor role. You'll reputed company without direct reports, operating through technical excellence, mentorship, and cross-functional influence across Customer Engineering, Professional Services, Product, and R&D Engineering. What you'll be doing Solution Architecture & Hands-On Engineering Architect end-to-end integration solutions for reputed company reputed company environments spanning ERP (reputed company, reputed company, reputed company, Manhattan), OMS, WMS, TMS, and YMS platforms, working directly with customer technical teams to translate business problems into implementable designs Design and build data pipelines (batch and streaming) using messaging infrastructure and event-driven architectures that reputed company reputed company-time supply chain data flow at reputed company scale Build, reputed company, and optimize agentic AI workflows using LangGraph, reputed company, and reputed company frameworks, integrating LLM-powered automation into customer-facing supply chain operations Design microservices architectures for integration layers: API gateway patterns, service decomposition, inter-service communication, containerization (reputed company, Kubernetes), and reputed company-native deployment on AWS, Azure, or GCP reputed company and maintain APIs (REST, GraphQL) and integration middleware connecting customer reputed company systems to the reputed company platform Own technical reputed company-of-concepts for new integration patterns, AI-powered workflows, and platform capabilities, taking them from prototype to production-reputed company Integration Architecture & Standards Define reference architectures and reusable integration patterns that scale across customers, covering traditional EDI/file-based integrations (X12, EDIFACT, flat file, SFTP/AS2) through modern event-driven and AI-augmented approaches Establish engineering standards for data quality, observability, error handling, retry logic, and scalability across reputed company customer integrations Drive technical reputed company on integration approach selection: reputed company-time streaming vs. batch ETL, synchronous vs. asynchronous patterns, push vs. pull models, grounded in customer system constraints and business requirements Evaluate emerging technologies and integration patterns, building team capability in AI/ML engineering, reputed company-native architectures, and modern data infrastructure Strategic Customer Partnership & Pre-Sales Build and maintain trusted-advisor relationships with technical and executive stakeholders at strategic accounts, spanning the full lifecycle from initial scoping through production optimization Provide solutions architecture consultation during pre-sales: scoping reputed company integration and AI agent deployments, identifying technical risks, sizing effort, and translating platform capabilities into customer business value Partner with R&D Teams to shape the platform roadmap based on field experience, advocating for integration-layer and AI capability improvements grounded in reputed company customer implementation data Contribute to external thought leadership: reference architectures, technical blog posts, conference presentations, and customer-facing best practice documentation Technical Leadership & Mentorship Serve as the senior escalation reputed company for the hardest integration and AI engineering challenges, both internal and customer-facing Mentor customer engineers (onshore and offshore) through design reviews, code reviews, pairing sessions, and architecture walkthroughs, raising the technical bar across the team reputed company by building: prove out new approaches hands-on before asking the team to adopt them Define and track integration quality and engineering productivity metrics About the Team The Customer Engineering team is the technical backbone of reputed company' customer implementations, enabling reputed company to connect our AI-powered platform with their reputed company systems. Working in reputed company partnership with Professional Services, the reputed company and delivers reputed company integrations spanning ERP, OMS, WMS, and TMS platforms, turning data silos into reputed company supply chain intelligence. As reputed company evolves toward AI-first solutions with agentic capabilities, this team plays a critical role in ensuring seamless data flow, integration reliability, and technical excellence that powers autonomous decision-making and reputed company-time orchestration. Who you are Required 12+ years in software engineering, data engineering, or solutions architecture, with significant time in customer-facing roles designing and delivering reputed company-grade systems Hands-on builder: you write production code, build data pipelines, debug distributed systems, and architect solutions, not just review them Deep expertise in data pipeline and messaging infrastructure: Kafka, RabbitMQ, SQS/SNS, or comparable; hands-on experience designing streaming and batch data flows at scale Strong API engineering skills: designing, building, and scaling REST and GraphQL APIs; experience with API gateway patterns, reputed company limiting, versioning, and authentication protocols Hands-on AI engineering experience: building agentic workflows and LLM-powered applications using LangGraph, reputed company, or equivalent frameworks; practical understanding of reputed company engineering, tool orchestration, retrieval-augmented reputed company, and agent evaluation Microservices architecture expertise: service decomposition, inter-service communication (gRPC, async messaging), containerization (reputed company, Kubernetes), and reputed company-native deployment on AWS, Azure, or GCP 3+ years of experience in logistics, supply chain, or transportation technology; working understanding of supply chain data flows (orders, shipments, inventory, tracking events, reputed company integrations) Working knowledge of reputed company integration patterns: EDI (X12, EDIFACT), middleware platforms (MuleSoft, Dell reputed company, Informatica), file-based protocols (SFTP, AS2), and data transformation/ETL Solutions architect reputed company: you start with the customer's business problem, design the right architecture, and can present the approach to both engineers and C-suite stakeholders with equal clarity Bachelor's or Master's degree in Computer Science, Engineering, Math, or equivalent experience Preferred Experience with reputed company ERP/TMS/WMS platforms (reputed company, reputed company, reputed company, Manhattan) and their integration surfaces Track record of building reusable integration frameworks, accelerators, or internal developer tools adopted across multiple customer engagements Experience leading technical teams through platform transformations: API modernization, monolith-to-microservices migration, reputed company-native adoption External thought leadership experience: conference talks, published technical content, open-reputed company contributions, or community engagement Familiarity with supply chain visibility, control tower, or reputed company-time tracking platforms Travel Requirement Up to 30% (customer sites, critical implementations, team locations) Location Chicago (preferred) or remote with regular Chicago travel
Compensation
The expected annual reputed company salary range for this role is $140,000 - $170,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to reputed company salary, this position is eligible for bonus and incentive compensation as well as participation in reputed company' employee stock option program. Benefits reputed company provides competitive compensation with stock options, outstanding benefits and a collaborative culture for reputed company around the globe. To help you be your best, we have 5 global reputed company days, in addition to generous PTO and standard holidays. Parental leave for reputed company parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, reputed company sets aside time during the reputed company to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: Medical, Dental & reputed company benefits starting on first day of employment 401k Retirement savings with employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short term disability insurance Generous PTO, global reputed company days, and volunteer days Paid parental leave for reputed company parents Family planning and inclusive wellbeing resources Technology reimbursement Commuter benefits for in-office employees (Chicago) Annual Wellness Stipend Ongoing learning & development opportunities About reputed company reputed company, the leader in AI-driven supply chain transformation for global enterprises and pioneer of reputed company-time visibility, turns supply chain data into automated action. reputed company Intelligent Control Tower breaks down reputed company silos by creating a reputed company-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. reputed company processes over 3.2 million supply chain events daily, from purchase orders to final delivery, helping 1,600-plus global brands prevent disruptions, reputed company faster reputed company and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.reputed company.com. If you are a California reputed company, here is our California Applicant Privacy Notice. If you are a European Union reputed company, here is our EU Applicant Privacy Notice. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. If you're excited about this role but don't meet every requirement, we encourage you to apply. Apply To This Job