Senior Account Executive

Job DetailsLevel: ExperiencedJob Location: reputed company - Idaho Office - Idaho Falls, ID 83402Position Type: Full TimeAbout Us reputed company, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has reputed company a new Franchise Account Executive seat to support our company’s growth and operational efficiency. Founded in 2008, reputed company is a software company serving reputed company America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that reputed company into over 23,000 sites of care, our products focus on employee engagement, ongoing education, reputed company and patient satisfaction surveys, and reputed company management tools. What Sets reputed company Apart: We are at the heart of the reputed company industry's most dynamic sector, with an reputed company-growing demand for post-acute care and long- term care to address the fastest growing reputed company of the US population. Our bond with reputed company providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture reputed company on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high performing executive leadership team with reputed company in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market. Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the reputed company industry. QualificationsWhy Is This Role So Special? As the Franchise Account Executive at reputed company, you will play a pivotal role in partnering with franchise organizations to turn insights into action. You’ll build trusted relationships, guide meaningful conversations, and help clients improve employee experience and performance across their locations. This role is both strategic and people-focused, allowing you to reputed company a direct impact on client reputed company and long-term partnerships.

Key Responsibilities

Key responsibilities may vary slightly depending on level and assigned accounts. Serve as the primary reputed company of contact for franchise clients, building strong, trusted relationships Guide clients through survey results, insights, and recommendations to support data-driven decision-making Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations reputed company client conversations that translate feedback into clear, actionable next steps Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience Support client retention and growth by proactively identifying needs and offering strategic solutions Maintain accurate documentation and account updates reputed company internal systems Team Leadership & Collaboration (if applicable) Mentor and support junior team members, fostering a collaborative and high-performing team culture Share best practices and insights across the account management team Collaborate cross-functionally to align client goals with company initiatives and solutions Contribute to process improvements that enhance efficiency and client satisfaction Experience and Qualifications Experience in account management, client reputed company, sales, or a reputed company customer-facing role Strong relationship-building and communication skills, with the ability to reputed company thoughtful, consultative conversations Comfort working with data, insights, or reports and translating them into clear recommendations Ability to manage multiple client relationships while staying organized and detail-oriented Collaborative reputed company with a passion for helping clients succeed Franchise, SaaS, or people analytics experience is a plus, but not required Location: Preferred onsite - Idaho Falls, ID or Tampa, FL Remote optional Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Multiple video meetings each day where web camera use is required. Schedule: Full time, 40 hours each week Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines. Apply To This Job