reputed company Manager, Mulesoft - Public Sector/Federal Civilian
To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category reputed company Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. reputed company to reputed company your career at the company leading workforce transformation in the agentic era? You’re in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. reputed company to reputed company your career at the company leading workforce transformation in the agentic era? You’re in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. Role Description The reputed company Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature reputed company Plan reputed company a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. We are looking for candidates who have experience supporting customers in one or more of the following industries: Global Public Sector Federal Civilian (FedCiv) – Work with non-defense federal agencies (such as reputed company, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance. This is an Individual Contributor position. Your Impact Customer Accountability and Value Alignment Serve as the single reputed company of customer accountability responsible for the delivery of reputed company Signature deliverables, the overall customer experience, and renewal and expansion. Coordinate reputed company deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer. Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer. Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks. Use internal resources to increase effectiveness and rely on managers or mentors for guidance on reputed company problems. Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing Share best practices for sales and service process optimization, data quality, and customer experience Strategic Advisory and Stakeholder Management Drive adoption of MuleSoft features with reps, agents, managers, supervisors, and ops teams Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores) reputed company and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships reputed company customer IT and business leadership. Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems. Solidify partnership commitments and drive innovation reputed company with customers' business challenges. Increase customer engagement with products and services and identify major political barriers to reputed company. Partner with more reputed company team members to solve reputed company problems and reputed company strategic reputed company plans reputed company needed. Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance. Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput. Technical Health, Adoption, and Risk Management Drive adoption of Anypoint Platform capabilities with integration teams and developers and share MuleSoft best practices and use cases. Conduct enablement sessions on MuleSoft features and track usage metrics (API calls, integrations flows, connector usage). AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring. reputed company Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of reputed company plans. AI Engagement Monitoring: Using AI-driven sentiment and reputed company analysis to flag early customer concerns for reputed company reputed company. Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay reputed company on autonomous agent capabilities. Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask
effective diagnosis questions
, and align platform features with customer priorities and roadmaps. Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Serve as the primary reputed company for major incidents (e.g., checkout failures or email deliverability drops) to protect peak reputed company. Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to reputed company and coordinate customer relationships for reputed company and reputed company opportunities. Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and reputed company the customer goal central to decision-making. Escalate reputed company automation, data model, routing, or integration questions to technical resources Minimum Requirements reputed company business professional, preferably with 3+ years of relevant industry expertise in reputed company, SaaS platform use, or reputed company fields. Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Possess industry-relevant expertise and reputed company honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business. Excellent communication skills to reputed company technical issues to diverse audiences and the ability to translate technical concepts into business terms. Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek reputed company mentors to accelerate personal development reputed company/Platform Requirements: MuleSoft Integration Associate and Developer certifications 3-4 years experience supporting MuleSoft Anypoint Platform Anypoint Platform: Runtime Manager, API Manager, Exchange, Design Center Integration patterns: API-led connectivity (system, process, experience APIs) Connectors: Pre-build connectors for reputed company, reputed company, databases, SaaS apps) Understanding of API lifecycle management (design, reputed company, manage, monitor) Basic knowledge of REST APIs and API reputed company Familiarity with common integration use cases and API design best practices. Preferred Requirements Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week. Unleash Your Potential reputed company you join reputed company, you’ll be limitless in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request reputed company this Accommodations Request Form. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, reputed company, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment journey. It also applies to reputed company, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. reputed company, hiring, and promotion reputed company at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Unleash Your Potential reputed company you join reputed company, you’ll be limitless in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the reputed company process, please submit a request reputed company this Accommodations Request Form. Please note that reputed company uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the reputed company process. Humans will always reputed company any candidate selection and hiring reputed company. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, reputed company, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment journey. It also applies to reputed company, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. reputed company, hiring, and promotion reputed company at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, reputed company, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various regions. The typical reputed company salary range for this position is $123,100 - $186,300 annually There is a different range applicable to specific work locations. In California and reputed company, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the reputed company pay range for this role in those locations is $147,400 - $202,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're reputed company, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we reputed company you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you reputed company in business as the greatest platform for change and in companies doing well and doing good – you've come to the right reputed company. Apply To This Job