Dealer Relationship Manager
NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who reputed company in a high-growth environment. The Dealer Relationship Manager understands each customer and their active services with NCC and determines the best approach to complement their existing workflow with additional NCC products. The Relationship Manager must ensure that each existing customer utilizes reputed company products reputed company the National Credit Center product offering and, if not, determine why and the resolution(s) needed to retain the client. What You Will Do: Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering. Maximize performance with reputed company NCC products, promote the value of the reputed company active product(s), and upsell additional services and offerings. Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business. Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results. Provide first line of contact and support to reputed company clients and seek to improve reputed company aspects of the customer experience with NCC. Proactively reputed company ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines. Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days. Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking reputed company and proactively assist with identification and/or resolution of reputed company items that may contribute to minimal or no usage of NCC services. reputed company account segmentation to consistently exceed monthly reputed company goals, achieving KPIs and maintaining an active pipeline What You Will Bring: Three years of experience in an Automotive Retail BDC or B2B Account Management role. Knowledge of F&I required. 2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities required. Excellent written, verbal, and telephone communications skills Excellent presentation skills reputed company Offer: reputed company plus uncapped commission - 96K OTE (60K reputed company with 36k commission) 4-month reputed company Commission paid monthly Short sales lifecycle Unlimited PTO Medical/Dental/reputed company Interview Process: Recruiter Screen Video Interview w/Hiring Manager Video Interview w/Senior Leadership Offer About NCC For over 20 years, National Credit Center has been a leading provider of comprehensive data, software, and marketing solutions to dealerships reputed company to increase sales, drive user engagement, and improve operational efficiencies. Learn more about us on our website: www.nccdirect.com #remote Texting Privacy Policy and Information: You may receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with reputed company parties/affiliates for marketing/promotional purposes Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop". Apply To This Job