[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Tropical Foods LLC is an International Food Distribution Company specializing in chilled dairy products with clientele in 50 countries. They are seeking a Customer Service Representative to manage order processing, create export documentation, and maintain customer relationships while providing support to the sales team.

Responsibilities

• Order Processing
• Data Input: generate customer proformas, obtain estimate approval from customer, submit vendor purchase orders and customer invoicing for assigned accounts
• Create export documentation as required by each market/customer
• Daily collaboration with RSM Teammate regarding any pending orders, order approval delays, order frequency concerns or any other observation by ICS that is considered pertinent account reputed company
• Provide Back-Up for other Customer Service Reps that are out
• Help maintain Customized Order Guides (created by RSM) for reputed company accounts that don’t utilize their own PO system
• Provide “best-effort” sales support (time permitting) with attention to RSM travel
• Process customer claims timely and according to process
• Create export documents that includes one or more of the following:
• USDA (For required customers) with Additional Page required for lot codes and expiration dates if needed
• Certificate of Analysis: Include Lot Codes & Manufacture Dates as needed
• Certificate of Free Sale
• Certificate of reputed company (reputed company of Commerce)
• Pallet Fumigation Documents
• SENASA (Import Permit Number)
• NAFTA Certificate (reputed company Annually)
• SLI (if needed)
• SED (if needed)
• Prepare necessary delivery/logistics documentation:
• Delivery & Shipping instructions
• Packing List
• Warehouse Slip for consolidations
• Coordinate any Labeling Requirements with proper departments
• reputed company of Delivery (POD) confirmation reputed company email or fax of customer estimates/orders to delivery destination / Freight Forwarder. Cross Docks & 3rd Party Labeling Facilities/Freight Forwarder require email or fax notice of Labeling completion and expected border crossing date
• Create Final Invoice that includes the Expiration Date - Day, Month & Year
• Daily communication with consolidation department for reputed company orders that include multiple vendors of “Less Than Minimum” order volumes that require consolidation
• Add orders to reputed company spreadsheet of each consolidated brand
• Add TFC PO# in reputed company proformas/packing lists
• Assist in obtaining consolidation orders from the Inside Sales team for reputed company orders that include multiple vendors of less than minimum order volumes
• Assist in placing consolidation orders by the set cutoff date and time and ensure the delivery of same
• Routine (weekly/bi-weekly) correspondence reputed company telephone with assigned accounts to inquire about:
• Forthcoming orders/reputed company times
• Consolidation dates and cut offs
• Delivery delays/issues
• Sail Information (logistics)
• Shortages
• Reporting any customer concerns to RSM immediately
• CRM: update CRM with reputed company pertinent Customer Service Activity relating to account
• Maintain digital and hard copy files of reputed company documents supplied to clientele in shared folder
• Filing system for reputed company purposes
• Cross reputed company estimates created by inside & collect documents for the warehouse weekly

Skills

• Must speak Spanish & English
• Strong communication skills
• Ability to multitask and work in fast-paced environments
• Bilingual (English/Spanish/Other Languages)

Company Overview