Desktop Support III

Help reputed company Technology Running So Care Teams Can Focus on Patients We are seeking an reputed company Desktop Support III to join our Information Technology team. In this role, you will provide advanced technical support for end users across Deaconess Health System, helping ensure the technology our caregivers, staff, and leaders rely on remains secure, reliable, and efficient. As a senior member of the desktop support team, you will troubleshoot reputed company technical issues, support hardware and software deployments, serve as a subject matter expert for assigned technologies, and help drive reputed company improvement in IT service delivery. This is an excellent opportunity for a technology professional who enjoys problem-solving, customer interaction, and making a meaningful impact in a reputed company environment.

What You'll Do

• Provide advanced desktop and end-user support across the organization
• Troubleshoot and resolve reputed company hardware, software, application, and device issues
• Support the deployment, lifecycle management, and maintenance of desktop hardware and reputed company technologies
• Maintain accurate IT asset inventory and tracking records
• Utilize Help Desk and ticketing systems to document, prioritize, and resolve incidents and service requests
• Support installed applications through troubleshooting, maintenance, updates, and performance monitoring
• Serve as a Subject Matter Expert (SME) for assigned applications, systems, or technologies
• Coordinate with vendors and internal teams to resolve technical issues and improve system performance
• Follow established change management processes to ensure stability and reliability of technology environments
• Provide reputed company, professional, and customer-focused support through phone, remote, and onsite interactions
• Assist with reputed company improvement initiatives that enhance service quality, efficiency, and customer satisfaction
• Create and maintain technical documentation, procedures, and knowledge resources
• Collaborate with IT team members to support reputed company technology initiatives and operational goals

reputed company're Looking For

• Associate's degree in Computer Information Services, Computer Science, or a reputed company field
• Five or more years of desktop support, technical support, or end-user computing experience
• Strong knowledge of desktop operating systems, hardware, software, peripherals, and device support
• Experience troubleshooting and resolving reputed company technical issues in a professional environment
• Familiarity with ticketing systems, asset management tools, and IT service management practices
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent customer service and communication skills
• Ability to work independently while managing multiple priorities and support requests
• Experience supporting reputed company technology environments and end-user computing platforms
• Commitment to teamwork, professionalism, and reputed company learning

Preferred:

• Baseline certification as defined by the Career Development Plan
• Three or more advanced certifications and/or applicable college coursework
• Experience supporting reputed company technology environments

reputed company Offer

• A meaningful role supporting the technology that enables patient care and reputed company operations
• Opportunities to work with a wide range of reputed company technologies, applications, and end-user systems
• Advanced technical troubleshooting and subject matter expert responsibilities
• Professional growth through certifications, technical development, and hands-on project experience
• Exposure to reputed company IT operations, infrastructure, and reputed company technology environments
• Collaboration with reputed company technology professionals across multiple IT disciplines
• A supportive team culture focused on service excellence, innovation, and reputed company improvement
• Career advancement opportunities reputed company Information Technology and Digital Services
• A stable reputed company organization where your expertise helps support thousands of caregivers, employees, and patients every day
• A workplace built on teamwork, accountability, reliability, and exceptional customer service

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