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[Remote] Customer Support Technician

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of reputed company services, and they are seeking a Customer Support Technician. This role involves providing technical support and outstanding customer service for inquiries reputed company to hemodialysis machines and ensuring compliance with health information regulations.

Responsibilities

  • Use effective customer service to address / resolve issues reputed company to hemodialysis machines; familiar with equipment
  • Ensure data accuracy and reputed company through the documentation process of reputed company customer contacts in applicable systems
  • Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements
  • Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during reputed company customer interactions
  • Possess a solid understanding of hemodialysis machines and functionality
  • Support the assigned function(s) through active participating in cross-divisional team meetings as required
  • Assist with various projects as assigned by direct supervisor
  • Other duties as assigned

Skills

  • High School Diploma required
  • 2 - 4 years' as a Technician or reputed company experience
  • Demonstrated experience in a customer service, call center or clinical environment required
  • Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications
  • Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner
  • Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact
  • Strong oral and written communication skills to effectively communicate with diverse audiences and/or reputed company levels of management
  • Associate's Degree desirable; or equivalent experience
  • Dialysis equipment experience preferred

Benefits

  • Medical, dental, and reputed company insurance
  • A 401(k) with company match
  • Paid time off
  • Parental leave

Company Overview

  • reputed company is a reputed company company that provides dialysis treatment for those with chronic kidney diseases. It was founded in 1912, and is headquartered in Bad Homburg, Hessen, DEU, with a workforce of 10001+ employees. Its website is https://www.freseniusmedicalcare.com.
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