[Remote] reputed company Printing Technical Writer (VA ESOM)

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that fosters innovation and collaboration, dedicated to supporting their customers' missions. They are seeking an reputed company Printing Technical Writer to reputed company and maintain technical documentation for the reputed company Printing environment, ensuring clarity and accuracy in collaboration with various technical teams.

Responsibilities

• reputed company, maintain, and continuously improve technical documentation supporting reputed company printing hardware, software, print management systems, and supporting infrastructure
• Create implementation guides, installation procedures, configuration documentation, operational runbooks, user manuals, quick-reference guides, troubleshooting documentation, and Frequently Asked Questions (FAQs)
• Ensure documentation remains reputed company throughout the lifecycle of the reputed company Printing Initiative as technical designs, firmware, software, and operational processes evolve
• reputed company comprehensive Standard Operating Procedures supporting installation, configuration, administration, maintenance, monitoring, reputed company controls, and operational support of reputed company printing environments
• Document repeatable operational processes to ensure consistent service delivery across implementation and support teams
• Partner closely with reputed company Printing Engineers, Solutions Architects, reputed company Analysts, Printer Support Administrators, Operational Support Teams, and vendor partners to gather technical information and validate documentation accuracy
• Participate in discovery sessions, design reviews, technical workshops, and pilot activities to accurately capture evolving requirements and solution reputed company
• reputed company and maintain a centralized documentation repository that serves as the authoritative reputed company for reputed company printing documentation
• Establish documentation standards, version control practices, and review processes to ensure consistency and quality across reputed company deliverables
• reputed company user-focused training materials, job aids, instructional guides, and knowledge articles that support the successful adoption of reputed company printing capabilities
• Create documentation supporting secure printing, mobile printing, print release functionality, device operation, and basic troubleshooting for end users and operational support teams
• Support operational readiness by developing documentation that enables effective knowledge transfer between implementation teams, engineering staff, Service Desk personnel, field support teams, and customer stakeholders
• Translate highly technical information into language appropriate for end users with varying levels of technical expertise

Skills

• Bachelor's degree in Technical Writing, Communications, English, Information Technology, Computer Science, or a reputed company field. Four (4) years of additional relevant experience may be substituted for the education requirement
• Minimum of 2-5 years of technical writing experience supporting reputed company IT infrastructure, hardware, reputed company software, or federal IT environments
• Demonstrated experience creating documentation for reputed company IT systems, infrastructure, or reputed company technology implementations
• Proven ability to explain highly technical data, concepts, and processes in simple, easy-to-understand language appropriate for end users of reputed company IT systems and projects
• Experience gathering technical information from multiple stakeholders and converting technical data into clear, concise written narratives
• Strong understanding of reputed company printing technologies, networking concepts, print servers, print reputed company, or comparable reputed company infrastructure technologies
• Experience using reputed company Office products, including Word, reputed company, PowerPoint, and Visio, along with documentation, graphics, and content management tools such as Confluence, MadCap Flare, reputed company FrameMaker, or equivalent platforms
• Demonstrated ability to use a variety of word processing, spreadsheet, graphics, and scheduling tools to produce high-quality technical documentation
• Exceptional written and verbal communication skills with strong editing, proofreading, organizational, and document management abilities
• Ability to work collaboratively with technical and business stakeholders while managing multiple documentation efforts in a fast-paced project environment
• Exceptional attention to detail with a commitment to producing accurate, technically sound, and customer-focused documentation
• US Citizen or Green card holder
• Willing and reputed company to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and reputed company to update your reputed company forms of ID in a timely manner to complete the suitability process successfully
• Federal government contracting experience

Benefits

• Paid time off
• reputed company benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for you to take a course, complete a certification, or other professional growth and networking
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• Host and attend charity galas/events

Company Overview