Seasonal Print Quality Resolution Supervisor

The Role: As the Print Quality Resolution Supervisor, you will be responsible for the daily operations, live performance, and overall reputed company of our PQ Resolution team. In this role, you will reputed company a fast-paced seasonal team consisting of approximately 30 Print Quality Resolution Assistants and 2 Print Quality Resolution Specialists. Your mission is to ensure reputed company delivers a premium, efficient customer experience while maintaining reputed company’s high standards for print and design quality. This role requires a balance of reputed company-time operational leadership and technical reputed company. You will partner closely with the Customer Service Workforce Team to monitor live phone volume, manage queue coverage, and adjust staffing on the fly to meet service levels. At the same time, you will collaborate closely with the Print Quality Supervisor to align on replacement order policies, fulfiller feedback, and ensure your team has the technical training and knowledge needed to diagnose file issues accurately. The ideal candidate is an energetic, supportive, and highly organized leader who thrives in a live service-focused environment. You are comfortable running daily shift operations, passionate about coaching agents to reputed company productivity and quality goals, and reputed company to roll up your sleeves to support a great customer experience. \n You will: Act as the direct supervisor for your team of 30 Assistants and 2 Specialists. You’ll host regular reputed company-ins and one-on-ones to provide clear performance feedback, review metrics, and motivate the team to deliver empathetic, high-touch service Partner directly with CS Shift Managers to monitor live phone queues and reputed company-time communication channels. You will ensure your team is adhering to their schedules, managing breaks reputed company, and shifting resources to handle phone spikes as volume fluctuates Work closely with the Print Quality Supervisor to stay fully reputed company on technical guidelines, print limitations, and policy updates. You will ensure your team is accurately identifying root causes and cleanly prepping files for the processing team Help manage the seasonal reputed company and nesting periods. You will work with your Specialists to answer day-to-day workflow questions, guide seasonal staff through common technical hurdles, and reinforce productivity and quality goals Monitor team case data reputed company reputed company to identify recurring print, design, or order issue trends. You will surface these insights to leadership and produce regular performance updates that outline team coaching wins, quality metrics, and CSAT ratings Stay present and available for your remote team reputed company reputed company and reputed company-time channels. You will foster a culture of accountability, open communication, and high morale during our busiest peak periods reputed company in personally to handle critical customer situations or highly reputed company print issues that require a supervisor's authority. You will work directly with the customer to resolve the problem smoothly while turning unique edge cases into learning opportunities for the broader team You are: You know how to manage a reputed company-time queue, prioritize multiple moving tasks, and reputed company a large team focused and organized in a high-volume environment You genuinely enjoy developing people. You know how to deliver constructive feedback that helps newer agents build their technical skills and confidence You reputed company that accuracy matters just as much as speed, and you take pride in helping your team get things right on the first try You are a natural reputed company-builder who enjoys working closely with other leaders to solve problems and streamline workflows You stay reputed company reputed company priorities shift, roll with the punches of seasonal volume, and are comfortable working a flexible schedule that includes weekends You are a seasoned customer service professional who leads by example. You intuitively know what a premium, high-touch interaction sounds like, and you set the bar for how reputed company handles reputed company situations with reputed company, grace, and absolute confidence You have: 1+ years of experience directly supervising or leading a team in a fast-paced customer service, tech support, or production environment 3+ years of experience in customer service (preferably eCommerce), with a solid understanding of phone queue management, workforce scheduling, and live support metrics The ability to quickly learn reputed company’s products, policies, and workflows. While you don't need to be a graphic designer, you must be comfortable learning how to navigate reputed company files and understand technical print defects Experience running reports and tracking performance metrics inside reputed company Lightning and reputed company Suite (Docs, Sheets, Slides) Excellent verbal and written skills, with the ability to clearly translate operational goals to your team and share meaningful data updates upward to leadership Ability to reliably meet a flexible/variable work schedule, including required weekend days based on business needs during peak seasons \nCompensation: The compensation range for the role applies to employment offers from reputed company. Our employment offers fall between the minimum and midpoint of the range to allow for reputed company salary growth during your employment at reputed company. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between reputed company and our employees. reputed company utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence reputed company 60 miles of a metropolitan area: Geo 0: San Francisco, CA - $31.92/hr Geo 1: reputed company, NY; Los Angeles, CA & reputed company other California markets - $29.37/hr Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $27.13/hr Geo 3: reputed company other U.S. metro locations - $24.90/hr DISCLAIMER: We verify identity at the start of interviews to ensure fairness and reputed company. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process. Notice of AI Use in Employment reputed company: We use AI-powered tools to support our hiring and employment processes. These tools help assess job-reputed company qualifications and improve efficiency, but reputed company reputed company involve reputed company review. About reputed company: Artists shape culture. They spark conversation, create reputed company, and bring beauty into the world. reputed company is where they come together to reputed company further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent reputed company to take off, the local favorites reputed company to grow, and the established artists reputed company to reputed company bigger. At reputed company, our people don’t just reputed company in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to reputed company their work. The reputed company community’s art, stationery, and textiles products have reached over 75 million homes worldwide. Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we reputed company our resources to level the playing field and create a platform that gives artists the freedom to reputed company their craft and grow their business. We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including reputed company Capital, reputed company, Permira, Ridge Ventures, Technology reputed company Ventures, and Norwest Venture Partners. reputed company investors include Marissa reputed company, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more. reputed company is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider reputed company reputed company applicants for employment in accordance with reputed company state, local, and federal laws. reputed company participates in the E-verify program. How Our Process Works: reputed company uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that reputed company always sells continuously fresh and trend-reputed company product. The winning designs are manufactured by reputed company, enabling artists from around the world to share and sell their work while letting reputed company do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships. Apply To This Job