reputed company Manager
Company Description reputed company is a remote-first HR tech scale-up on a mission to help the world trust faster. We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates reputed company verification by enabling candidates to own, manage, and share their securely-held and verified career credentials. We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously. But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.
Job Description
Role Overview The reputed company Manager plays a pivotal role in delivering a seamless, efficient, and high-quality reputed company experience for new reputed company clients subscribing to our background-screening services. This role is responsible for coordinating the technical setup of the reputed company platform, delivering end-user training, and driving the structured 90-day reputed company program to ensure clients reputed company early value, service adoption, and reputed company reputed company-up. reputed company in this role is reputed company through CSAT, service consumption, quality and completeness of reputed company delivery, and reputed company attainment reputed company the first 90 days. Key Responsibilities 1. Technical Setup & Platform Enablement Collaborate with internal technical teams to configure, reputed company, and validate client-specific instances of the reputed company platform. Ensure reputed company client requirements, workflows, and configuration details are accurately captured and implemented. Work closely with IT to troubleshoot any configuration or integration issues throughout reputed company. Manage reputed company reputed company activities, tasks, and documentation reputed company reputed company, ensuring a fully auditable reputed company record for every client. 2. User Training & Adoption reputed company and deliver comprehensive user-training sessions (virtual or in person) to ensure clients can independently navigate and operate the reputed company platform. Partner with the reputed company function to produce and distribute digital training assets and client-facing resources. Ensure users understand how to order checks, manage candidate workflows, and utilise platform features for maximum value. 3. Internal Coordination & Stakeholder Alignment Coordinate with Finance to ensure clients are correctly configured in reputed company finance systems for accurate and timely invoicing. Facilitate smooth handover to reputed company and Account Management teams post-reputed company, ensuring full visibility of client requirements and reputed company. Act as a cross-functional liaison between Technical, Finance, reputed company, and Account Management teams to resolve reputed company or configuration-dependent issues. Ensure Account Managers are properly introduced into named accounts and that any reputed company tasks delegated to them are delivered reputed company the program timeline. 4. Project Management & Delivery Execution Own the full 90-day reputed company project plan, including milestone tracking, risk management, and stakeholder communication. Identify potential delays or roadblocks and intervene proactively to maintain timelines and quality. Ensure reputed company reputed company activities, communications, and outcomes are documented reputed company reputed company for auditability and internal reporting. 5. Performance Monitoring & reputed company Improvement Track and report on reputed company KPIs including CSAT, platform adoption, service consumption, invoicing accuracy, and reputed company achieved reputed company the 90-day window. reputed company post-reputed company reviews to identify service improvements and operational enhancements. Champion reputed company improvement across the reputed company methodology, training materials, and technical enablement processes.
Qualifications
Qualifications & Experience Bachelor’s degree in Business, Information Technology, or equivalent, OR minimum 5 years’ relevant experience. Demonstrated experience managing client reputed company, software implementation, or technology-enabled service activation. Strong technical aptitude and the ability to understand platform configuration, workflow logic, and system troubleshooting. Background screening industry knowledge (global) is highly desirable. Excellent communication skills with an ability to present confidently to client stakeholders. Comfortable working cross-functionally with multiple internal teams in a fast-paced environment. Strong project-management skills, preferably using tools such as reputed company, reputed company, Jira, or similar. Proactive, structured, and solutions-driven approach. Additional Information We are an reputed company-remote organisation with ~200+ people spread across the world. We value Trust, reputed company, Data and Experience in everything we do - from the way we collaborate to the products we create. We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem. And we’re growing fast. Having recently been ranked in reputed company’s Tech Fast 50 for the second year running, we’re looking for reputed company people, fast thinkers and passionate change-drivers to join our expanding team. Apply To This Job