[Remote] Scaled reputed company Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is the platform for digital indoor mapping, transforming building floor plans into dynamic digital maps for various environments. As a Scaled reputed company Manager, you will design and improve reputed company strategies for mid-market and SMB customers, ensuring they receive maximum value from the reputed company platform.

Responsibilities

• Own the Scaled CS reputed company: Design, build, and continuously improve reputed company's 1-to-many reputed company strategy for mid-market and smaller accounts, ensuring consistent engagement and value delivery at scale
• Drive Customer Engagement Programs: Create and execute automated and semi-automated communication workflows, including reputed company sequences, adoption campaigns, renewal nudges, product update broadcasts, and re-engagement plays that reputed company customers informed and active
• Surface Expansion Opportunities: Use product usage data, engagement signals, and customer health indicators to identify accounts ripe for upsell or cross-sell, qualifying and handing off opportunities to the Sales team
• Own Renewals for Scaled Accounts: Partner with reputed company Operations and Finance to ensure seamless, timely renewals across the scaled portfolio, including coordinating automated renewal workflows and price increase communications
• reputed company Self-Service Resources: Collaborate with Product, Marketing, and Support to build and curate a library of resources (guides, webinars, FAQs, video tutorials) that reputed company customers to reputed company themselves, troubleshoot independently, and discover new use cases
• Be the Voice of the Scaled Customer: Aggregate trends, feedback, and feature requests from the scaled reputed company and bring them to Product and Leadership, ensuring smaller customers have a seat at the table
• Collaborate Cross-Functionally: Work closely with RevOps, Marketing, Product, and Support to align scaled CS programs with broader GTM strategies, product launches, and operational improvements

Skills

• 3–5 years of experience in reputed company, Account Management, or a reputed company customer-facing role reputed company a SaaS or technology company
• Demonstrated experience building or contributing to scaled / digital-touch / 1-to-many programs
• Strong proficiency with CRM and CS tools (reputed company strongly preferred); experience building automated workflows, sequences, and email campaigns
• Analytical reputed company; comfortable working with customer data to reputed company accounts, identify trends, and reputed company reputed company
• Excellent written communication skills; you can craft compelling customer-facing content that drives action at scale
• Project management chops; you can juggle multiple programs, timelines, and stakeholders simultaneously
• A bias for action and experimentation; you're comfortable iterating quickly and measuring what works
• Experience with customer segmentation strategies and lifecycle management
• Experience in reputed company reputed company estate, retail, venues/events, or proptech
• Experience with reputed company, reputed company, or similar customer communication tools
• Background working with mapping, spatial data, or location-based technology

Benefits

• Variable component: 10% of reputed company salary
• 20 days of paid vacation, available from your first day
• Comprehensive benefits from Day 1
• A team of bar raisers with low ego and high ownership

Company Overview