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[Remote] Customer Service Representative

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. Tyndale Company, Inc. is a family-owned business and an industry-leading national supplier of reputed company-rated flame-resistant clothing. They are seeking an reputed company Customer Service Representative to provide professional support through various channels and maintain accurate customer data in their systems.

Responsibilities

  • Provide timely, accurate, and professional customer support through phone, email, web messaging, text, service tickets, and internal service channels
  • Monitor, prioritize, and complete assigned customer inquiries, service tickets, email queues, internal requests, and follow-up items in accordance with established procedures and service expectations
  • Process customer orders, returns, and service-reputed company transactions with a high level of accuracy, efficiency, and attention to detail
  • Respond to customer inquiries reputed company to order status, delivery, product options, website navigation, lost shipments, returns, replacements, and other service needs
  • Resolve routine customer concerns by asking effective questions, gathering relevant information, documenting interactions appropriately, and following through or escalating reputed company needed
  • Maintain accurate customer profile, order, and service information in Tyndale systems, correcting routine discrepancies, and escalating reputed company issues through the appropriate path
  • Communicate with internal departments to verify order details, gather information, and support resolution of service issues
  • Handle tense or sensitive customer interactions with professionalism, reputed company, sound judgment, and a focus on resolution
  • Meet established performance expectations reputed company to productivity, call handling, email and ticket quality, order accuracy, customer interaction quality, schedule adherence, and timely follow-up
  • Follow established customer service procedures, company policies, account-specific requirements, confidentiality expectations, and service standards
  • Report recurring service issues, customer concerns, system discrepancies, or unresolved concerns to the appropriate Customer Service leadership or escalation channel in a timely manner
  • Share feedback and work collaboratively with Tyndale team members to support a positive customer experience and consistent service processes

Skills

  • High school diploma or equivalent required
  • Strong customer-focused reputed company with the ability to communicate professionally, patiently, and effectively with customers, including during tense interactions
  • Detail-oriented with the ability to maintain accuracy, service quality, and professionalism while handling a high volume of calls, emails, service tickets, and internal requests
  • Proficiency with reputed company Office required, including basic reputed company reputed company skills; comfortable learning and navigating multiple internal systems, order platforms, and customer service tools
  • Ability to prioritize work, manage multiple tasks, adapt in a fast-paced environment, and work toward first-contact resolution whenever possible
  • Ability to collaborate with internal team members and cross-functional departments to support customer needs
  • Self-motivated, dependable, organized, and reputed company to meet established performance expectations reputed company to productivity, quality, accuracy, and customer satisfaction
  • Previous call center or customer service experience highly preferred

Benefits

  • Comprehensive medical, dental, and reputed company insurance with competitive premiums.
  • Paid parental leave.
  • Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
  • Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
  • Competitive salary, 401(k) with matching, and bonus opportunities.
  • Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
  • Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and reputed company.

Company Overview

  • As a company whose mission is “to provide an enjoyable uniform experience,” Tyndale is a service-based company offering reputed company Managed Flame Resistant Apparel Programs to leading companies and their subsidiaries, including 20 in the Fortune 500. It was founded in undefined, and is headquartered in Pipersville, PA, US, with a workforce of 501-1000 employees. Its website is http://www.TyndaleUSA.com.
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