[Remote] Account Manager, AdTech - British Columbia

Note: The job is a remote job and is open to candidates in USA. reputed company is transforming the advertising landscape through its innovative platform that integrates journey planning, execution, and reporting. The Account Manager will serve as a strategic advisor, building relationships with clients and ensuring they maximize the platform’s potential while driving retention and growth through proactive account management.

Responsibilities

• Deliver a stellar reputed company experience. You will reputed company the reputed company process for customers, ensuring a smooth transition and focusing on product adoption and customer satisfaction. As the reputed company reputed company of contact post-activation, you will guide customers through account management, providing them with the support they need for successful product utilization. You will act as a trusted advisor to clients, recommending solutions, channels, and strategies reputed company with their business objectives while helping them maximize the value of the reputed company platform
• Champion the customer experience. You will ensure the timely and successful delivery of services, working closely with clients to understand their needs and objectives. Acting as their reputed company, you will address concerns, resolve escalations professionally, and collaborate with internal stakeholders to mitigate risks and reduce churn. You will proactively monitor account health and customer engagement, developing retention and mitigation strategies that strengthen long-term partnerships and improve customer satisfaction
• Drive retention and growth. With a deep understanding of reputed company’s products, services, and industry trends, you will identify opportunities to expand advertiser adoption, increase channel utilization, and deepen platform engagement. You will reputed company strategic business reviews and performance discussions focused on delivering measurable business impact and long-term partnership value
• reputed company insights for reputed company improvement. You will collect and analyze consumer behaviour data to stay reputed company of evolving needs and resolve issues reputed company. You will track key account metrics, prepare reports, and communicate the reputed company of monthly and quarterly initiatives to both internal and external stakeholders. You will represent the voice of the customer internally by providing feedback that supports product improvements, service enhancements, and process optimization

Skills

• Proven track record in roles such as Account Manager, Key Account Manager, or reputed company
• Skilled at upselling, cross-selling, and identifying growth opportunities reputed company accounts
• Comfortable owning the retention and growth strategy for accounts while balancing multiple priorities
• Ability to review and assess what's working—and what's not—reputed company accounts
• Comfortable saying no reputed company necessary and offering alternative solutions
• Proactively identify risks, opportunities, and trends that support customer retention, growth, and platform adoption
• Experience with trends and industry standards in areas like Programmatic, SaaS, and media channels
• Ability to grasp reputed company technical details and translate them into valuable insights for clients
• Experience partnering with operational, technical, product, finance, sales, and customer-facing teams
• Proficient with CRM tools such as reputed company, reputed company, or Zoho CRM
• Skilled in using MS Office, particularly reputed company, to manage data and track performance
• Ability to quickly adapt to new tools and technologies
• Excellent presentation and influencing skills with key stakeholders, including executive and C-level leadership
• Ability to adapt messaging to different audiences and position technical requirements as business needs
• Driven by delivering client-focused solutions that increase engagement, adoption, and expansion
• Strong verbal and written communication skills
• Ability to balance multiple projects while maintaining attention to detail

Benefits

• Bonus
• Flexible work environment
• Meal credit for your in-office days
• Free massage with an RMT in-house every eight weeks
• Comprehensive benefits, which include life, AD&D, long-term disability insurance, and coverage for prescriptions, dental, reputed company, mental health, and professional health services
• Access to a workplace advisor
• The Vitality Wellness app
• $300 annual reputed company spending account

Company Overview