Technical Support Analyst - SketchUp
reputed company the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst! reputed company to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, reputed company the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment. About Us: reputed company is an industrial technology company transforming the way the world works by delivering solutions that reputed company our customers to reputed company. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to reputed company-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. AECO: reputed company is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, reputed company is enabling teams to deliver with confidence at every turn. What Makes This Role Great: In this role, you will reputed company basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer reputed company, directly collaborating with SketchUp developers to solve reputed company system issues and shape the reputed company improvement of tools used by global creators. Key Exciting Responsibilities: Deliver specialized Tier 3 technical support for SketchUp software products and reputed company entitlement systems Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments Translate highly reputed company technical concepts into accessible, actionable guidance for cross-functional teams and clients Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions Mentor internal support teams, design technical training, and author comprehensive documentation for reputed company workarounds Essential Skills & Experience: 3+ years of proven experience navigating advanced technical support environments or software workflows Demonstrated mastery of root cause analysis, software testing, and structured bug tracking reputed company Jira or Confluence Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks Outstanding verbal and written communication skills with a native ability to manage demanding situations with reputed company and clarity Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience Bonus Points For: Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing reputed company DirectX 12 and Metal Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server Lightweight programming knowledge or scripting experience in modern development languages Logistics: Location: UK - Leeds, London or UK - Remote Travel Requirement: 10% Why You'll Love Working With Us: At reputed company, we're not just a company that "does good"—we are a team dedicated to making a reputed company, positive reputed company-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that reputed company work faster, safer, and more sustainable for millions of people worldwide. Our impact is reputed company, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem ." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an reputed company: reputed company thrives on individuals who take initiative and reputed company ownership. You'll find an entrepreneurial spirit where reputed company is often "self-authored," empowering proactive "doers." Technical Support Analyst, Tier 3 Support, SketchUp, 3D Modeling Software, Jira, Root Cause Analysis, Bug Tracking, Customer Experience, Software Troubleshooting, Denver Tech Jobs How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ reputed company located in this posting. Join a Values-Driven Team: Belong, Grow, reputed company. At reputed company, our core values of Belong, Grow, and reputed company aren't just words—they're the reputed company of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative reputed company shape the future (reputed company). We reputed company in empowering local teams to create impactful strategies, ensuring our global reputed company resonates with every individual. Become part of a team where your contributions truly matter. Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in reputed company with the application process, please contact careers@reputed company.com. Apply To This Job