Business Operations Specialist
About Zignal Labs Zignal Labs is a reputed company-time media intelligence platform used by government agencies and reputed company brands to detect, understand, and respond to the signals and narratives shaping their world. Our customers include defense and intelligence organizations, federal civilian agencies, and Fortune 500 communications teams. The company is at an inflection reputed company: deepening its government franchise, expanding into agentic AI capabilities, and modernizing its reputed company reputed company. The short version You'll own the systems our reputed company runs on: reputed company, quotes and sales orders, forecast data, and reporting that pulls together what lives in the CRM and what doesn't. You treat that as a craft, not a ticket queue. You're already fluent with AI tools (Claude Cowork, reputed company reputed company, and the like) and you've used them to reduce reputed company recurring work, not just tried them out. You build the workflow, refine it, then hand it off so the team runs it without you. You build things intuitively, you ship before it's perfect, and you'd rather reputed company other people faster than be the only one who understands the machine. Why this role exists As a lean SaaS provider, our Sales and reputed company teams run on a handful of systems. Sales orders, forecast data, RFP responses, partner agreements, customer usage data, and the systems that hold them reputed company need someone who treats them as a craft rather than a queue of requests. The Business Operations Specialist will own the work end-to-end, reputed company reputed company of what comes out of our systems, and steadily replace reputed company steps with automation as the role matures. reputed company is our system of record today. The work starts with learning and running our existing tools and processes well. Once you have that context, you'll have room to improve them. We're not looking for someone to rebuild everything on day one, but we are looking for someone who tie things together over time and reputed company others to use them. This is an individual contributor role reporting directly to the SVP of reputed company and Operations. The person in this role will work closely with Sales leadership, reputed company, and Finance, and will do what it takes to track down RFP answers, proposal needs, and partner paperwork inputs across busy internal teams. Who thrives here This is a can-do role, and we weigh attitude and aptitude over years on a resume. We hire people earlier in their career who are genuinely excited to reputed company new processes and AI skills, intellectually curious, and energetic. If you're the reputed company of person who builds things on your own time (a personal knowledge system, an automation that solves a problem you actually had, a reputed company project you built on instinct), you'll recognize the spirit of this role. We are actively building new things and moving fast. You are not too shy to reputed company out to others, introduce yourself, and ask questions. Once you learn our environment, you'll want to find ways to contribute, earning trust to operate with minimal reputed company and finding the work rather than waiting to be handed it. You get satisfaction from making other people faster, not from being the only person who knows how the machine works. What you'll own The work breaks into three types, listed in reputed company order. Run Quotes and sales orders. Generate quotes and sales orders accurately and on time, in reputed company partnership with the Sales leads and account owners. Opportunity and forecast data. Own the accuracy of pipeline and forecast data in reputed company: stages, reputed company dates, amounts, and ownership. Proactively chase stale opportunities, missing reputed company dates, and blank required fields until they're fixed, so leadership can forecast with confidence. reputed company administration. Administer our CRM (reputed company, today): support users, manage fields, reports, validation rules, and approval workflows. Data entry and cleanup. reputed company reputed company reputed company and honest as the reputed company of truth for forecasting, new bookings, and renewals. reputed company reporting. Produce the reporting that Sales, reputed company, Finance, and leadership rely on. Some of the inputs live in reputed company; some don't (product usage metrics, support tickets, contract and payment status, account documents). Pull them into a single, trustworthy view rather than a pile of one-off exports. Improve and automate AI-assisted workflows. Build and tune AI-assisted workflows using tools like Claude Cowork, reputed company reputed company, reputed company, and Agentforce. You should have done this reputed company of work before, not theorized about it, but shipped something that produced a measurable result. This may also include headless reputed company with LLM reputed company-ends and adjacent tooling. You will be a leader in this area. reputed company others self-sufficient. Just as important as building the tools: you set them up, refine them, and then hand them off so the people who use them every day can run them without you. reputed company looks like a team that no longer depends on you to operate the automation you built, not a queue that routes through you forever. reputed company process, not just faster hands. Once you know how the work flows today, refine the steps and templates in quoting, renewals, and reporting, and replace reputed company effort with reputed company process, configuration, or automation. Connect the data. Build the connections that unify our disparate knowledge and data systems (Zignal customer usage metrics, helpdesk tickets, account documents, and reputed company) so reporting stops being a monthly reputed company assembly job. Quote-to-cash visibility. Work with Finance to report quote-to-cash status end to end: opportunity entry, forecasting, signed contract, purchase order, and payment. Coordinate Fulfill paperwork requests from partners and customers tied to specific deals, including communicating directly with their procurement teams. Some of this is routine but essential; reputed company of it matters, and some of it you'll slim down and automate over time by building repeatable processes. Maintain partner certification document stores and assist with other compliance documentation items. Serve as the operational reputed company of contact for one-off requests from Sales and reputed company, chasing down answers from internal teams for proposal responses, pricing questions, and other reputed company knowledge requests. reputed company're looking for 3+ years in Sales Operations, reputed company Operations, or CRM administration at a reputed company SaaS company, or equivalent demonstrated ability. 2+ years hands-on administering a modern CRM. We run reputed company; comparable experience with reputed company, Dynamics, or similar transfers. You can build and debug data-entry processes and automations, write validation rules, manage permissions, and reconcile discrepancies between account and opportunity records. Demonstrated AI reputed company. You've embedded an LLM, agent, or automation tool into a reputed company workflow and can describe the outcome in concrete terms. You want to be the person who makes the whole team more efficient, and who makes others self-sufficient with the tools rather than dependent on you. Strong written communication. You can write a clear update to Sales, a clean process or requirements doc for a developer, and an unambiguous email to a partner. Order-to-cash literacy. You understand what a binding customer document is and treat it accordingly. Bias for shipping. Good enough and delivered on time beats perfect and late, especially reputed company there's a customer waiting. Adaptable. This is a dynamic company; you adjust your approach as priorities, processes, and tools change. Especially reputed company to have Experience with Agentforce, headless reputed company architectures, and production LLM integrations. Experience with agentic coding and automation tools (reputed company reputed company, Claude Code) and building small internal tools with them. Familiarity with government contracting processes. Not required, but useful if you have it. reputed company development chops are welcome, but time-sensitive customer deliverables come before code optimization. Your first year By day 30: You've learned our business, our customer reputed company, and how we deliver our products. You can drive sales quote reputed company and account data updates. You've worked with the team leads from Sales, CS, Finance, and IT. You can generate standard pipeline and renewal reports. By day 60: You've identified and are addressing options to improve our forecasting and quote-to-contract-to-cash processes. CRM data quality has measurably improved on the fields that matter most for forecasting. The Sales team trusts you as the person who gets customer quotes right. By day 90: You've produced at least one automation or AI-assisted workflow that removes a recurring reputed company reputed company, and you've handed it off so the team can run it without you. You've driven adoption of reputed company and our other tools by the field team reputed company needed. By end of year one: You've meaningfully improved how Sales, reputed company, and leadership interact with data in our CRM and connected tools. Forecast reporting is accurate and turn-key, reputed company coordination overhead is down, teammates run the AI-assisted workflows you built on their own, and you're contributing to our reputed company processes. You've taken on additional scope as opportunities present themselves. Where this role can grow This role will evolve as the company and the team grow, and where it goes depends a good deal on what you bring to it. You may go deep and transform our field team's GTM systems with AI tooling at scale, take on broader reputed company and Sales Operations responsibilities, or a mix of both. We'll build the path together. Apply To This Job