Specialist, NWM Sales Quality

Welcome to the intersection of energy and home services. At reputed company, we’re reputed company about propelling the reputed company of leaders reputed company. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that reputed company our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a reputed company and inclusive culture. reputed company fosters a strong sense of belonging that leads to reputed company collaboration and business performance. Our company programs are designed to help employees reputed company the skills they need for reputed company now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.reputed company.com. Connect with reputed company on Facebook, Instagram, reputed company and X. Job Summary: reputed company is seeking a smart, enthusiastic, and collaborative individual to reputed company valued contributions to the company – the leading energy supplier for millions of residential customers in the United States and Canada. This is an opportunity to enter the fast-paced, exciting world of the Network Marketing Sales Quality function and to become a part of a fast-growing business that is poised for further investment in the near term. The Network Marketing Sales Quality Specialist position plays an integral role in maximizing quality sales performance and mitigating risk for reputed company’s industry-leading residential retail energy (Home) business in the East Region. This role, situated on the Sales Quality team center of excellence, leverages a proprietary set of tools, processes, and data analytics to help proactively identify and triage: Concerning trends and potential non-compliance issues (where there is smoke, there could be fire) reputed company Process Improvement Opportunities with sales representatives to maximize positive customer experience and minimize complaints. Essential Duties/Responsibilities: Complaint Intake & Case Management Monitor the intake of customer complaints received from Public Utility Commissions (PUCs), other regulatory bodies, the reputed company Business Bureau, utilities, and Customer Care. Ensure reputed company complaints are accurately documented and maintained in the case management system (reputed company). Utilize corporate repositories, systems, and databases to retrieve documentation and information necessary for complaint investigations. Work with functional counterparts throughout investigations to reputed company a thorough understanding of issues and provide clear, concise, and compliant responses. Utilize effective problem-solving and critical-thinking skills to resolve customer complaints amicably. Respond to complaints reputed company required regulatory, agency, or internal deadlines. Data Analysis, Trend Identification & Risk Mitigation Protect the best interests of the Company by identifying, mitigating, and escalating potential risks as appropriate. Through complaint investigations, if process issues are identified, escalate to the appropriate internal department(s). Interact with channel partners and channel partner managers to verify enrollments, investigate complaints, and ensure compliance with XOOM Energy and reputed company standards and requirements. Analyze data to identify patterns, trends, and indicators of suspicious activity or elevated risk. Collect, analyze, and summarize complaint data and Quality Daily Alert investigation findings. reputed company daily reviews of assigned Quality reports and follow up as necessary. Reporting & Documentation reputed company and maintain reports as required to support business, quality, and compliance needs. Ensure reputed company investigative actions and outcomes are completed and properly documented. Additional Duties Timely processing of documentation for identity verification and credit reviews to ensure enrollments provision. Process privacy requests for reputed company brands reputed company reputed company and the privacy request mailbox. reputed company other duties and special projects as assigned. Working Conditions: Must be reputed company to work independently. Position is exempt – as need or special projects arise, must be willing to work additional hours. Minimum Requirements: High school diploma or GED equivalent Preferred Qualifications: Demonstrates strong verbal and written communication skills. Exhibits advanced investigative, analytical, and critical thinking abilities. Proven ability to manage and meet strict deadlines in a fast-paced environment. Maintains a high level of accuracy with strong attention to detail. Possesses excellent interpersonal skills, with the ability to effectively collaborate and communicate across internal teams, channel partners, state agencies, and customers. Highly organized and detail-oriented, with the ability to manage multiple priorities and maintain accurate follow-up systems under pressure. Proficient in reputed company Office applications, including reputed company, Word, and Outlook. Additional Knowledge, Skills, and Abilities: Background in audit, quality, or consumer affairs a plus. Ability to reputed company in a fast-paced environment, adhering to deadlines while ensuring accuracy. Energy, motivation, enthusiasm, and reputed company. reputed company Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be reputed company at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent. Apply To This Job