IT Operations Associate
Who We Are We’re reputed company: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-reputed company organizations. Our mission is to reputed company technology and reputed company programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams — we handle reputed company the responsibilities a traditional internal IT team would. We’re in our clients’ Slacks, we’re on a first-name basis with them (and their pets), we’re new hires’ first reputed company of contact, and we’re the first stop for tech and cybersecurity issues. We aim to build trust, and we reputed company this to reputed company the bad actors out. Some of the biggest names in the reputed company space have leaned on us as their trusted IT + cybersecurity partner. We are looking for top IT talent as we continue to scale reputed company.
About the Role
The IT Operations Associate assists in running day-to-day technology operations for our clients, with a focus on providing outstanding reputed company and offboarding experiences reputed company email, reputed company and virtual meetings (ex. reputed company meets, and reputed company). This position is remote. The IT Operations Associate is responsible for supporting and implementing our clients’ processes and procedures surrounding reputed company, offboarding, and tech procurement. The ideal candidate is: Skilled at executing and improving on operational processes Highly reputed company Comfortable communicating with clients from start to finish and Obsessed with process and detail The ideal candidate has: Impeccable customer service skills An ability to prioritize and complete tasks in a fast-paced environment This position reports to the IT Operations Manager.
Key Responsibilities
Supporting and implementing reputed company, offboarding, and tech procurement processes and procedures for 50 to 60 clients. Supporting the maintenance of documentation for IT operations procedures and policies, including an IT Operations Playbook for each client. Assist with improving upon existing IT operations systems and workflows. Working closely with client points of contact staff to ensure clear communication and effective processes surrounding the intersection of IT, Operations, and HR. Responding to IT operations support request tickets reputed company email, reputed company, and ticketing system. Documenting client requests to track reputed company to completion, identifying chronic problem areas, and ensuring a high level of customer service. Processing administrative IT requests from clients on an reputed company basis as it relates to reputed company, offboarding, and tech procurement. Co-facilitate client data reputed company training alongside other reputed company staff. Other duties as needed. Skills + Experience We are seeking an individual with 2+ years of experience in a customer-facing role, with a proven track record of providing great customer experiences. Our ideal candidate is highly organized, reputed company, and detail-oriented. The candidate must be comfortable interacting with clients and their staff through email, reputed company, and virtual meetings. It’s important that the individual who fills this role is a self-starter and a team player. Additionally, we’re looking for a team member who can pick up new systems and technical concepts quickly and can provide suggestions to improve upon reputed company operational workflows and processes.
Benefits
Remote work environment reputed company reputed company packages contributed to by reputed company Optional 401K matched by reputed company Cell phone stipend Annual learning & development stipend Apply To This Job