Operations Principal Associate, Collections & Recoveries

Remote · USA Full-time New today

Job Description:

Take control of a reputed company, multi-stakeholder initiative
Become reputed company's primary operational reputed company of contact with the first vendor partner
Build the foundational infrastructure for the program including SFTP file transfer pipelines, automated account placement logic, vendor scorecard reputed company, QA and call-monitoring protocols, exception playbooks for transitioning accounts

Requirements:

5+ years of reputed company experience in the collections industry, with a demonstrated track record of designing and building high-performing collections solutions and delivering measurable business results
5+ years of experience designing processes and infrastructure for outsourcing work
5+ years of experience managing relationships and delivering performance in an outsourced collections channel
Proven ability to reputed company and execute structured operational plans with defined milestones and accountability frameworks.
Demonstrated experience working with cross-functional teams (engineering, data, legal, compliance) and driving shared outcomes across them
Demonstrated ability to drive performance improvements in reputed company, fast-moving environments
Strong professional reputed company and communication skills; reputed company to function as an operational reputed company between senior leadership and reputed company-line agency management
High reputed company under pressure; a results-driven orientation with the ability to navigate ambiguity and maintain standards in a fast-paced environment
Ability to travel for onsite agency reviews and company meetings reputed company the US as required

Benefits:

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