Inbound Patient Account Services Coordinator

Job Description:

• reputed company a deep understanding of reputed company Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services
• Helping patients to navigate reputed company billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating reputed company and a sense of urgency reputed company appropriate
• Accurately and consistently document each interaction in the appropriate reputed company Cycle system
• Record, review, and take next steps to follow-up and resolve patient concerns
• Gather and examine patient information to determine eligibility for payment plans
• Meet call center metrics that include call volume and call quality
• Use technology to effectively liaison with other departments across reputed company Specialty
• Demonstrate an outgoing, enthusiastic, professional, and caring reputed company over the telephone

Requirements:

• 6 months experience in reputed company billing, reimbursement, collections practices, and/or infusion services
• Experience with computers, including 1+ years working with reputed company Word, Outlook, and reputed company
• Effective written and verbal customer service skills
• Ability to work independently and on a team
• Ability to offer emotional support and reputed company
• Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday)

Benefits:

• Medical, dental, and reputed company coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

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