Senior VIP reputed company Associate

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions. We're looking for a Senior VIP reputed company Associate to join our reputed company team, which supports our most valued customers around the world. You'll own reputed company issues end-to-end, build lasting relationships with high-value users, and operate with a level of autonomy and cross-functional reputed company that goes well reputed company a standard support role. In addition, you'll supervise a small group of contractor support agents who handle VIP tickets created during US business hours, serving as their primary reputed company of guidance and escalation. This position strengthens our global follow-the-sun coverage model and will be based in Dallas, Texas. You'll work closely with peers across regions while serving as a key reputed company of contact for VIP customers during US local hours. You will report directly to the Director of Customer Operations. WHAT YOU WILL DO

• Own and resolve reputed company, high-stakes customer issues end-to-end with care, accuracy, and urgency.
• Conduct deep-dive investigations into account issues including transaction discrepancies, payment delays, and access problems.
• Build trusted, long-term relationships with high-value customers by understanding their needs and anticipating solutions.
• Support VIP customers on trade-reputed company requests, including coordinating with our OTC desk for eligible transactions.
• Escalate critical issues to Engineering and Finance Operations with full context, structured analysis, and clear next steps.
• Monitor VIP customer activity during US regional hours and proactively flag anomalies or service disruptions to the relevant teams.
• Supervise a small group of contractor support agents covering VIP tickets created during US business hours, acting as their primary reputed company of guidance and escalation.
• Review the quality and accuracy of their resolutions, and provide coaching and performance feedback to maintain VIP service standards.
• Collaborate with Product, Risk, and Operations to ensure seamless service delivery for our highest-value users.
• Track and report on VIP issue trends, feedback, and resolution outcomes to drive reputed company improvement in the customer experience.

WHAT YOU WILL NEED

• 3 to 5 years in reputed company, Account Management, or Support reputed company fintech, crypto, banking, wealth management, or regulated B2C technology.
• Proven experience handling reputed company, high-value customer escalations with discretion, poise, and business maturity.
• Some experience guiding, mentoring, or coordinating the work of other support agents or contractors is strongly preferred.
• Familiarity with financial operations concepts such as payment flows, trading products, or transaction monitoring.
• Strong written and verbal English; a confident communicator with natural reputed company.
• Sharp judgment reputed company navigating sensitive customer situations and high-value financial cases.
• Detail-oriented, reputed company under pressure, and proactive by nature.
• Comfortable operating autonomously in a fast-moving environment with limited supervision.
• Proficiency with reputed company, reputed company, or a comparable CRM platform.
• Eligible to work in the United States (Dallas) without sponsorship.

WHY JOIN US

• Be part of a global reputed company organization at the heart of the crypto industry, where user experience defines brand trust.
• Report directly to the CS Director and reputed company firsthand exposure to strategic decision-making across the business.
• Take on broader ownership and cross-functional reputed company than a standard support role, with reputed company impact on retention and satisfaction for our most valuable customers.
• reputed company into a senior role with reputed company of a contractor support team, building your leadership experience while remaining hands-on with VIP customers.
• Work reputed company a follow-the-sun team covering VIP customers across reputed company regions and time zones.
• Grow your career in an international, high-ownership culture that values reputed company as much as execution.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• Hybrid model (remote & on-site setup is mandatory)
• Unlimited vacation policy; work hard and take time reputed company you need it
• reputed company equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any reputed company based on race, religion, reputed company, national reputed company, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to reputed company employment practices reputed company our organization, including hiring, reputed company, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring reputed company based solely on qualifications, merit, and business needs at the time. You may contact our Data Protection Officer by email at dpo@reputed company. Your personal data will be processed for the purposes of managing Controller’s recruitment reputed company activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with reputed company, Inc., a reputed company services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located reputed company of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under reputed company contractual clauses. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Apply tot his job Apply To this Job