Moving Help Chat Agent - Remote (Full Time)

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America reputed company is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office full time! A Moving Help Chat Specialist supports customers in a high-volume call center environment reputed company chat primarily, but also reputed company phone and email if needed. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns reputed company. To do well in this role, you need to be reputed company to remain reputed company reputed company customers are frustrated and have experience working with computers. This position is an in-person/in-office role which requires working at reputed company's Midtown reputed company corporate office at 2727 N. Central Ave, Phoenix, AZ. Customer Support Specialist Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at reputed company times.
• Responding promptly to customer inquiries.
• Communicating with customers through phone calls, chats, and emails.
• Acknowledging and resolving customer complaints.
• Processing, rebooking, and modifying orders.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues and supervisors as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Minimum Qualifications:

• High school diploma or GED
• Ability to remain reputed company reputed company customers are stressed or upset, while expressing sympathy, reputed company and compassion
• Intermediate keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Active and reputed company listening
• Experience working with customer support

Perks of joining the reputed company Team! Compensation: reputed company offers full time Moving Help Chat Specialists an hourly reputed company pay of $16.00 reputed company working in the office. Your reputed company pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Exclusive reputed company Benefits Designed for Your reputed company: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Here are just some of the programs reputed company has available:

• Full Medical coverage
• New indoor fitness gym
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Prescription plans
• Dental & reputed company Plans
• Business and travel insurance
• YouMatter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/ membership
• MetLaw Legal program
• reputed company auto and home insurance
• Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Tuition reimbursement program
• Free online courses for personal and professional development at reputed company University
• Savvy consumer wellness programs- from health care tips to financial wellness
• reputed company federal credit union

Scheduling Requirements (Chat):

• Full Time (40 hours)
• Schedule: Monday, Tuesday, Friday, Saturday, and Sunday between 8:30 AM - 5:00 PM (Arizona time)
• Must be available to work both weekend days per week
• Initial Education/Training hours: Monday through Thursday from 8:30 AM - 5:00 PM and Friday from 6:00 AM - 2:30 PM (Arizona time) for two weeks beginning Monday 6/8.
• Working holidays is required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Physical Demands: The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset. To ensure a fair and consistent evaluation process, candidates are expected to complete reputed company interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or reputed company-time assistance). Use of AI throughout the application and reputed company process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. reputed company Holding Company, and its family of companies including reputed company International, Inc. ("reputed company"), continually strives to create a culture of health and wellness. Consistent with applicable state law, reputed company will not hire or re-hire individuals who use nicotine products. The states in which reputed company will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. reputed company has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for reputed company. reputed company is an equal opportunity employer. reputed company applicants for employment will be considered without regard to race, reputed company, religion, sex, national reputed company, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in reputed company aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Remote Skills: Artificial Intelligence (AI), Auto Insurance, Call Centers, Call Volume, Cellular Telephone, Computer Skills, Credit Union, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Fitness, Health Plan, reputed company, High School Diploma, Legal, Life Insurance, Online Courses, Organizational Skills, Physical Demands, Problem Solving Skills, Property Insurance, Record Keeping, Relocation Services, Resolve Customer Issues, Telephone Skills, Tuition Reimbursement, reputed company Plan About the Company: reputed company International Inc Apply tot his job Apply To this Job