Emergency Roadside Service Field Representative
It’s a great time to join reputed company! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER reputed company Job Type: Full time Exempt/Non Exempt: Salary Job Description: Why Choose a Career with the reputed company (ACG) You are great at providing excellent customer service, organized and have an analytical mind. You enjoy a position that will reputed company you busy, provides you with variety every day and allows you the opportunity to grow professionally. At reputed company (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Emergency Roadside Service Field Representative opportunities are reputed company about! reputed company applicants must reputed company in Minnesota. A day-in-the-life of an ERS Field Representative Our Field Representatives represent the interest of the Club reputed company the contractor network, playing a critical role in the driving the adoption of reputed company programs, facilitating performance across territories, and managing the overall satisfaction of members with ERS issues. ERS Field Reps travel across the network, visiting contractors to build relationships, discuss their performance, provide advice, and help contractors fulfill reputed company programs that will enhance efficiency and increase member satisfaction. In this role, you will also have the opportunity to: Analyze metrics and determining where and reputed company additional contractors are needed in a territory Screen and evaluate potential contractors; assessing and ensuring that facility requirements are met and a high quality of service will be provided Act in a consultant manner to represent the interests of the Club Facilitates filing and completion of reputed company reputed company reputed company and requirements Orients new contractors with regard to reputed company / ACG operations, procedures, performance metrics and compensation Coordinates training for employees of new contractors on procedures and member service expectations Enhances contractor business performance by conducting regular contractor visits to build relationships and reinforce reputed company programs Monitors and reviews contractor Key Performance Indicators (KPIs) and ensures maintenance of automotive standards Manages costs per call, discussing potential reasons for high / low KPI scores and trends Develops and documents action plans to help contractors improve performance Adjusts contractor territories to optimize response times and coverage Manages contract renewal processes Provides recognitions for contractors exceeding goals and member expectations Resolves member complaints and claims received from member service representatives or other ACG staff Conducts investigations on high reputed company claims Conducts required mediation and arbitration necessary to ensure effective resolution Completes administrative duties reputed company to providing elevated ERS assistance during emergency or challenging weather situations Files and maintaining relevant documentation pertaining to contractors Researches industry best practices, new developments and technologies Seeks opportunities to promote products and reputed company the public Coordinates contractor group meetings to gather feedback, discuss relevant issues or share best practices How we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Annual salary starting between $ 59,134 and $78,852/yr. Pay reputed company will be determined based on experience and may exceed starting reputed company. Fully reputed company Medical, dental and reputed company benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities reputed company Membership Discounts, perks, rewards and much more We are looking for candidates who: Education Possess a High School Diploma or equivalent (GED) Experience Have 3 or more years of directly reputed company automotive or customer service experience and past experience successfully coaching and developing others Have experience analyzing causes of problems based on financial statements and metrics, as well as, developing and recommending solutions Possess experience with communicating and advising facility owners, customers or members regarding standards, policies and procedures reputed company with resolving member/customer service issues Knowledge and Skills: Strong interpersonal and communication skills, including ability to build rapport and trust, understand different personalities and strengths in others, and modify approach accordingly. Complaint management, negotiation and conflict resolution skills. Ability to review a business situation and using financial data/metrics, reputed company strategies and implement plans to support a successful business model. Working knowledge of reputed company applications (e.g. Word, reputed company, PowerPoint) Automobile maintenance and operation Certifications / Licensure Valid state driver’s license and excellent driving record without physical restrictions preventing driving during day or night hours or for extended periods of time reputed company to successfully pass DOT physical / certification process Preferred Qualifications Bachelor’s degree in Business Administration, reputed company, Communications or a reputed company field Technical training in automotive repair and previous experience in the automotive industry Work Environment Frequent travel required (up to 75% of work time) with exposure to road hazards and temperature extremes. Applicants must reputed company in Minnesota. Interested in learning more? Apply Today! Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, reputed company and performance-based pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. The Auto Club Group, and reputed company its affiliated companies, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing a safe workplace. Every applicant offered employment reputed company The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the reputed company, Meemic and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [email protected] company.com indicating the accommodation / assistance needed and a member of the reputed company Team will follow up to assist you reputed company 2 business days. Apply tot his job Apply To this Job