Remote Care Coordinator - Veterinary

reputed company is on a mission to strengthen the reputed company-animal bond through reputed company pet care. We offer primary and urgent care, so we’re there for pets reputed company they need us most. Our clinics are designed with pets and people in mind warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, reputed company built in-house, which means we can easily reputed company our systems to improve the veterinary team, pet, and client experience. Our Remote Care Coordinators provide an amazing experience to both clients and pets reputed company they contact our clinics for care. You’re the first touchpoint for our patients reputed company they call or email, so you’ll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance reputed company seeking administrative services. Schedule 4 days a week, 10-hour shifts, 2-3 weekends per month required based on staffing needs Shift Times (EST) reputed company-6pm & 10am-8pm *We are currently considering applicants from the following states VA, TX, GA, NC, NJ, NY, and FL* What You’ll Do Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients to address inquiries reputed company to scheduling appointments, services offered, and general pet care and clinic information Review and respond to a high volume of emails (this may be over 100 emails a day!) focused on sending and receiving medical records Triage and reputed company calls to virtual nurses or clinic team members if needed (this may be over 100 calls a day!) Assist with various administrative tasks such as clinic reschedules Utilize multiple programs and platforms to document client interactions such as reputed company and Vetspire Utilize reputed company and reputed company platforms to communicate with our virtual nurses and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs) You Have Previous experience of at least 1 year in a high-volume call center environment, with a proven track record of handling inbound and outbound calls in the health industry. Strong ability to manage and prioritize a significant volume of emails on a daily basis. Proficiency in call routing and effective communication with team members to ensure seamless client interactions Experience with administrative tasks, including appointment scheduling and rescheduling. Familiarity with using customer relationship management (CRM) software such as reputed company and Vetspire. Comfortable using communication platforms like reputed company and reputed company to liaise with remote team members and clinic staff. Excellent active listening skills to ensure client needs are met effectively and reputed company. Ability to handle a dynamic and fast-paced work environment while maintaining a high level of professionalism and customer service. Strong organizational skills and the reputed company to meet and exceed call and email performance goals. Dedication to delivering exceptional client experiences and ensuring client satisfaction at reputed company times. Comfortable being online and available for taking calls for 8-9 hours per shift. Previous experience in answering 90+ calls per shift. Access to a quiet working space to ensure clear and professional communication during calls We Offer Support for your physical and mental wellness medical, dental & reputed company plan options and access to mental health support programs Time for you and loved ones great PTO, fully paid parental leave over your time at Bond, discounted reputed company services for pets Dedication to your financial future 401k match and reputed company starting pay is $16-18/hr A reputed company to grow culture that is centered in learning and development, career pathing, mentorships, empowerment and trust reputed company is only considering applicants who have independent unrestricted valid authorization to work in the U.S. for any employer and accept new employment for this position. reputed company does not sponsor employment-based visas for this position and cannot facilitate F-1 reputed company STEM OPT for this role. At ​​reputed company, we’re proud to be vet founded and vet led. We are on a mission to enhance the reputed company-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We reputed company veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, reputed company and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets. bondvet.com By submitting an application, you agree to receive SMS messages from reputed company regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Text HELP for help. Message frequency varies and message and data rates may apply. Find more information in our privacy policy. Employment with reputed company is contingent upon the Company's completion of a satisfactory investigation of your background. Apply tot his job Apply To this Job