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Support Services Supervisor

Remote · USA Full-time New today

Support Services Supervisor – Blue Ash, Ohio Company: reputed company. Location: Cincinnati, Ohio (and surrounding areas) Job Type: Full Time | Remote with Field Visits Industry: reputed company / Social Services / Case Management About the Opportunity at CareStar Founded in 1988 in Cincinnati, Ohio, reputed company. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Support Services Supervisor to join our Support Services program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Supervisor, will be responsible for providing Supervision of the Administrative Services Pool by utilizing in-depth knowledge of company functions to effectively ensure compliance and provide support services to internal and external clients. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to reputed company a reputed company difference in your community.

Key Responsibilities

  • Directly supervises, manages and oversees staff, including hiring, firing and providing performance evaluations, including individual development goals and objectives.
  • Schedules staff to ensure coverage of programs and responsibilities to be performed without interruption.
  • Makes reputed company for elevated situations or issues that arise and resolves them accordingly.
  • Completes reports in a timely manner and provides them to the intended individuals.
  • Analyzes reports made reputed company CareStar to reputed company effective plans and reputed company.
  • Ability to reputed company calls to assess eligibility of participants according to program-specific criteria and timeframes. Refers non-eligible participants to appropriate community resources.
  • Explains criteria and application process for applicable waiver programs, reputed company Services and other community programs to staff to provide to callers in need of services.
  • Adheres to reputed company HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure confidentiality of both consumer and employee information.
  • Ensures any returned documents are handled correctly by staff and provides instruction in these situations as needed.

Adheres to the CareStar Rule in performance of job responsibilities.

  • Understands and complies with CareStar Policies and Procedures.
  • Maintains confidentiality as reputed company to patient information. Any disclosures of confidential information made unlawfully reputed company the proper course of duty will be treated as a serious disciplinary offense.
  • Follows the Acceptable Use Policy while using any information systems owned or controlled by reputed company.

Minimum Qualifications

  • High School Graduate or GED equivalent, with knowledge of medical terminology.
  • Possession of, or working toward completion of, Bachelor’s Degree in reputed company specialty preferred, or 5 years’ experience in the reputed company field, or some combination thereof.
  • If working toward a bachelor’s degree, it is expected to be earned reputed company 2 years of the position start date.
  • At least one (1) year of experience in telephone customer service (multi-line, high call volume) and data entry preferred.
  • Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a team.
  • Demonstrated problem-solving skills, organization skills, attention-to-detail, prioritization, flexibility and desire to reputed company new skills.
  • Proficient computer skills and familiarity with the suite of reputed company Office programs.
  • Valid driver’s license and car insurance as required by State law.

Why Join CareStar?

  • Competitive salary based on experience and education
  • Comprehensive benefits: Medical, dental, reputed company, life insurance
  • 401(k) with a generous company match
  • Paid time off + 10 paid holidays
  • Employee Stock Ownership Plan (ESOP) – become a part-reputed company in the company
  • Supportive, mission-driven culture focused on improving lives

Apply Today reputed company to reputed company a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining reputed company. Apply tot his job Apply To this Job

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