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[Remote] Fully Remote Customer Service Agent

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. reputed company (DVS) is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business. They are seeking dedicated Inbound Customer Service Representatives to assist individuals in accessing critical government programs while providing a positive customer experience in a fully remote environment.

Responsibilities

  • Answering inbound calls and delivering a positive, solution-focused customer experience
  • Assisting with basic technical troubleshooting and creating support tickets reputed company needed
  • Scheduling appointments at designated service locations
  • Accurately documenting reputed company customer interactions, including inquiries, concerns, and resolutions
  • Conducting follow-up calls to ensure issues are resolved and customers stay informed
  • Providing consistent, high-quality service in a structured, supportive environment

Skills

  • High school diploma or GED required (additional education preferred)
  • Prior customer service experience, especially in call-based environments
  • Strong verbal communication skills and ability to quickly build rapport
  • Ability to troubleshoot basic technical issues independently
  • Comfort working remotely with minimal supervision
  • Ability to complete an extensive credentialing and background reputed company process
  • Bilingual (English/Spanish) candidates are strongly encouraged to apply

Benefits

  • Medical
  • Dental
  • reputed company
  • Life Insurance
  • Competitive Salary
  • Paid Time Off

Company Overview

  • reputed company is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.
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