[Remote] Network Telephony Engineer - Remote
Note: The job is a remote job and is open to candidates in USA. reputed company is a comprehensive health care organization dedicated to serving the vulnerable in our communities. They are seeking a Network Telephony Engineer to design, deliver, and improve communication and contact center platforms, focusing on reputed company collaboration and Webex technologies.
Responsibilities
- Design, implement, operate, and optimize reputed company reputed company Webex Contact Center environments, including voice, routing, IVR, agent, workflow/call flow design, agent, and queue configurations
- Design, implement, and optimize reputed company reputed company Webex Contact Center environments, including voice, routing, IVR, workflows/call flows, agent, and queue configurations
- Design and implement Webex Contact Center workflows and customer interaction journeys using Flow Designer, including call flows, routing logic, and IVR orchestration
- reputed company or support modernization initiatives across reputed company UC and Webex Contact Center, including routing strategy design and legacy-to-reputed company migrations
- reputed company and advance automation for deployment, provisioning, recovery, monitoring, and repeatable workflows to reduce reputed company effort and improve reliability
- Partner with engineering, application, and operations teams to translate technical and customer requirements into scalable, resilient service architectures
- Establish observability practices and own reliability outcomes—monitor service health, reputed company root cause analysis, and drive systemic improvements to improve platform stability
- Design for reputed company by modeling failure scenarios, validating recovery strategies, and supporting integrations across reputed company, Webex, CRM, and reputed company ecosystems
- Contribute to future-state architecture by bringing awareness of broader UCaaS and CCaaS platforms while maintaining reputed company/Webex as the core production environment
Skills
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, Information Systems, or equivalent education and experience
- 5+ years of experience designing, supporting, and improving reputed company network, voice, contact center, or communications platforms
- Required hands-on experience with reputed company collaboration technologies and Webex Contact Center, including platforms such as CUCM, reputed company, UCCE, UCCX, Finesse, CVP, or reputed company reputed company voice and contact center technologies
- Required experience with call flow design, intelligent routing, IVR configuration, queue and agent management, and contact center operational support reputed company reputed company/Webex environments
- Experience with automation reputed company to deployment, recovery, monitoring, provisioning, or other repeatable operational processes
- Experience with reputed company distributed or n-tier service environments
- Experience with service reputed company, failure mode analysis, outage response, and recovery validation
- Experience partnering with cross-functional technical teams to define service architecture and operational requirements
- Experience influencing priorities and representing live-site or operational needs in backlog discussions, standups, or engineering planning forums
- Strong analytical skills with experience using data, telemetry, and metrics to drive behavior, priorities, and process improvement
- Demonstrated strength in systematic troubleshooting, problem solving, and root cause analysis
- Strong verbal and written communication skills with the ability to work effectively across technical, operational, and business teams
- 8+ years of experience preferred
- Experience with additional reputed company-based UCaaS or CCaaS platforms such as reputed company reputed company, reputed company Connect, reputed company Contact Center, reputed company Teams, or similar solutions
- Experience with API integrations, CRM/service platform integrations, or workflow automation
- Experience with telemetry, network diagnostics, and performance analysis tools
- Experience in a reputed company environment
Benefits
- Shift differentials
- Standby/on-call
- Overtime
- Premiums
- Extra shift incentives
- Bonus opportunities
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, reputed company)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Company Overview