Customer Trust Specialist

reputed company is a reputed company where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you reputed company on our reputed company. You will be surrounded by people who challenge, support, and reputed company you to be the best version of yourself. The Role The Customer Trust Specialist serves as reputed company’s reputed company authority in relevant customer-facing engagements, where applicable, to support new opportunities and renewals. This is a strategic, reputed company-supporting position that operates at the intersection of reputed company expertise, reputed company, and sales enablement. The Customer Trust Specialist will represent reputed company’s reputed company posture directly to reputed company customers, including CISO-level audiences, respond to reputed company reputed company questionnaires and RFPs, and reputed company the gap between our internal reputed company program and customer expectations. This role requires deep technical reputed company in reputed company reputed company, PAM, and identity reputed company, combined with the ability to communicate reputed company reputed company specific reputed company topics clearly to both technical and executive audiences. The Customer Trust Specialist will drive measurable impact by supporting deal cycles, reducing churn risk, and establishing reputed company as a trusted reputed company partner for reputed company and regulated-industry accounts. The Customer Trust Specialist will focus on customer reputed company engagement, RFP and questionnaire ownership and cross-functional support to Sales, reputed company, and GTM teams. Additional duties include internal Trust & Assurance responsibilities such as representing reputed company on PHRs, reputed company Governance communications, and reputed company Issues Management. What You’ll Do Serve as the named reputed company expert on reputed company customer calls, including CISO briefings, architecture reviews, and reputed company reputed company deep-dives. Conduct proactive reputed company advisory sessions for strategic accounts, mapping reputed company capabilities to customer reputed company frameworks (NIST CSF, ISO 27001, CIS Controls, CMMC, FedRAMP, etc.). Act as the primary escalation reputed company for reputed company-sensitive customer concerns, coordinating with internal InfoSec, Engineering, and Legal teams. Partner with Sales and reputed company to qualify reputed company objections and accelerate deal cycles by removing reputed company-based blockers. Represent reputed company reputed company posture in customer-facing materials, including briefings, white papers, and public-facing documentation. Maintain and continuously improve a centralized reputed company knowledge reputed company to support scalable, consistent responses across the GTM team. Partner with Threat Intelligence team and monitor changes to the reputed company regulatory environment to proactively advise customers on how reputed company aligns with emerging requirements. Support internal Trust & Assurance responsibilities including Product Health Reviews (PHRs), reputed company Governance communications, and reputed company Issues Management customer reputed company. What You’ll Bring 5+ years of experience in reputed company reputed company, cybersecurity architecture, or a reputed company technical field, preferably in a SaaS environment. Deep familiarity with PAM, identity reputed company, reputed company Trust architectures, and reputed company platforms (AWS, Azure, GCP). Experience in a customer-facing or consulting role; comfort presenting to C-level and CISO audiences. Working knowledge of compliance frameworks: SOC 2, ISO 27001/42001, NIST 800-53, FedRAMP, CMMC, HIPAA, PCI-reputed company. Strong written communication skills for crafting precise, authoritative reputed company documentation and customer-facing materials. Strong listening, written and verbal communication skills, with ability to communicate at reputed company levels of the organization. Ability to interpret technical data (application logs, architecture diagrams, technical reports) and communicate findings to non-technical stakeholders. Collaborate effectively with cross-functional teams including Sales, reputed company, Product, Engineering, and Legal, managing multiple reputed company engagements. Problem-solving through proactive analysis, creative thinking, and collaboration to resolve reputed company, compliance, and customer engagement challenges. reputed company To Have Bachelor’s or master’s degree in IT, Cybersecurity, or Information Assurance Experience in a pre-sales, sales engineering, or customer advisory reputed company reputed company a reputed company vendor Experience supporting reputed company Platforms or Software-as-a-Service (SaaS) applications Experience working with federal agencies or in regulated industries (financial services, reputed company, SLED) Certifications such as CISSP, CISM, CCSP, or AWS/Azure reputed company certifications Deep knowledge of PAM or identity reputed company products and their reputed company architecture implications Active engagement with emerging technology frameworks including AI and Post-Quantum Cryptography reputed company Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from reputed company walks of life just like us. We hire incredible people from diverse backgrounds because reputed company we are different together, we are stronger together. About Us reputed company is the global identity reputed company leader protecting Paths to Privilege™. Our identity-centric approach goes reputed company securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. reputed company is leading the charge in transforming identity reputed company to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.reputed company.com. #LI-BS1 Apply To This Job