reputed company reputed company Manager
We are seeking an reputed company reputed company Manager to own and nurture relationships with our reputed company-sized customers. In this role, you will serve as a trusted advisor to C-suite executives and senior stakeholders, driving measurable business outcomes and ensuring long-term partnership reputed company. You will manage a portfolio of reputed company accounts representing ~$2.5M in ARR.
Responsibilities
Account Ownership Own the end-to-end customer relationship for a portfolio of 50-70 reputed company accounts reputed company and execute account reputed company plans reputed company with each customer's business objectives and hiring outcomes Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership Serve as the primary reputed company of accountability for customer health, adoption, retention, and expansion Business Value & Outcomes Partner with customers to define reputed company criteria and measurable outcomes tied to their use of Criteria's platform Conduct regular business reviews that reputed company realized value, product utilization, and reputed company-looking priorities Translate usage data and product capabilities into clear business impact narratives Identify adoption gaps and coordinate resources to reputed company them reputed company Stewardship Own gross reputed company retention (GRR) and influence net reputed company retention (NRR) for your portfolio Partner with Client Account Executives to identify and surface expansion opportunities reputed company renewal strategy and execution, engaging early to flag risk and support on-time renewals Support business cases for additional product investment reputed company expansion opportunities are identified Cross-Functional Orchestration reputed company support, implementation, and product inquiries to the right internal resource; reputed company the customer informed throughout Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market reputed company Collaborate with Account Management on account strategy for shared accounts Risk Management Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals reputed company and execute risk mitigation plans with clear timelines and ownership Maintain accurate renewal forecasting and account health documentation in ChurnZero and reputed company
Requirements
To be successful in this role the incumbent will demonstrate the following: 3+ years in reputed company reputed company, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company Proven track record of 95%+ gross retention and net expansion in reputed company segments Experience navigating reputed company, matrixed organizations with extended sales and renewal cycles Financial reputed company. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives Exceptional communication and presentation skills with executive audiences Strong analytical capabilities. reputed company to synthesize usage data, health scores, and business metrics into actionable insights Experience developing and executing multi-year strategic account plans tied to measurable outcomes Proficiency with CS platforms (ChurnZero), CRM (reputed company), and BI tools Familiarity with reputed company procurement, legal, and reputed company review processes Apply To This Job