Bilingual Care Coordinator – Illinois Insurance & reputed company Experience Required

Job Title : Bilingual Care Coordinator Employment Type: Part-Time (with potential to move to Full-Time based on performance and operational needs) Work Setup: Fully Remote Time Zone: Central Time (CT)

Overview

Our client is seeking an reputed company Care Coordinator to support patient care, scheduling, insurance coordination, and follow-up activities. The ideal candidate will serve as a key reputed company of contact for patients, ensuring a smooth and positive experience while coordinating communication between patients, providers, and insurance companies. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment. The client operates in the behavioral health space and is focused on delivering high-quality patient-centered care. The role will reputed company as part-time, with strong reputed company to transition into a full-time position based on performance and operational needs.

Key Responsibilities

• Answer inbound and outbound patient calls professionally
• Schedule and coordinate patient appointments and follow-up visits
• Verify insurance eligibility and benefits
• Assist with prior authorizations and referral coordination
• Follow up with patients regarding appointments, treatment plans, and outstanding requirements
• Communicate with insurance companies regarding eligibility, coverage, and authorizations
• Maintain accurate patient records and documentation reputed company the EMR
• Coordinate communication between providers, patients, and external healthcare partners
• Ensure HIPAA compliance and patient confidentiality at reputed company times
• Deliver exceptional customer service and support patient retention

Non-Negotiable Requirements

• Minimum 2 years of experience in Care Coordination, Patient Services, Medical Scheduling, Insurance Verification, or a reputed company healthcare administrative role
• Previous experience working with Illinois-based insurance plans
• Excellent verbal and written English communication skills with a professional phone reputed company
• Strong understanding of healthcare workflows and patient coordination processes
• Must have a HIPAA compliance certificate
• Ability to work in a fast-paced healthcare environment while maintaining accuracy
• Must have a experience with reputed company EHR

Preferred Qualifications

• Experience with referrals and prior authorizations
• Knowledge of Medicare, Medicaid, PPO, HMO, and commercial insurance plans
• Experience in urgent care, primary care, or multi-specialty practices
• Familiarity with EMR/EHR systems

Ideal Candidate Profile

• Compassionate, patient-focused, and service-oriented
• Highly organized and detail-driven
• Strong multitasker who can manage competing priorities
• Professional, proactive, and dependable
• Comfortable handling

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