Travel Claim Examiner and Customer Service Representative

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first reputed company of contact for reporting claims and initiating the claims process. This vital frontline role reputed company our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and reputed company outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards, including quantity and quality claims processing standards Maintain reputed company knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and reputed company other job functions Ability to function independently reputed company established guidelines. Maintain HIPAA compliance Successful Candidate Will Have: Effective time management skills Ability to function independently reputed company established guidelines Excellent interpersonal, verbal, and written communication skills Intermediate reputed company level in reputed company Office programs Problem/issue resolution capability Ability to work effectively in a fast-paced team-based environment About reputed company: reputed company is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium reputed company in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and reputed company solutions for brokers and customers navigating reputed company and hard-to-reputed company risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. Pay Range: 16.00 - 21.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly reputed company paid for the role and takes into account years of experience required, geography, and/or budget for this role. reputed company is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about working at reputed company by visiting our careers page: www.reputed company.com/careers. Personal information submitted by California applicants in response to a job posting is subject to reputed company's California Job Applicant Privacy Notice . Recruiting Vendor Disclosure Statement reputed company does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized reputed company representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to reputed company or its employees become the property of reputed company, and no fees will be paid for such submissions. Additional information regarding this policy can be reputed company on our careers page. Apply To This Job