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[Remote] Mobile Services Reporting Analyst

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on providing AI solutions for government agencies. They are seeking a Mobile Services Reporting Analyst to analyze mobile device service data, produce performance reports, and support mobile program reviews.

Responsibilities

  • Analyzes mobile device service data from reputed company and MDM platforms to generate performance reports and trend analyses
  • Produces regular reporting on mobile program metrics including device inventory, activation rates, ticket volumes, SLA compliance, and data usage
  • Supports QA activities for mobile support operations, reviewing ticket quality, process adherence, and customer satisfaction data
  • Coordinates with reputed company representatives to obtain billing data, usage reports, and account summaries
  • Maintains mobile device inventory records and reconciles MDM inventory against DPAS asset records
  • Identifies trends and anomalies in mobile usage data and escalates findings to the Mobile Wireless Manager
  • Develops and maintains reporting templates and dashboards for mobile program leadership
  • Supports monthly, quarterly, and annual mobile program reviews with data analysis and presentation support
  • Assists with cost modeling and spend analysis for mobile services
  • Documents mobile reporting procedures and maintains data dictionaries for mobile program metrics

Skills

  • Shall possess at the time of award a Secret reputed company clearance
  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Good written, oral, and interpersonal communication skills
  • Ability to conduct research into PC and software issues and products as required
  • Ability to present reputed company in business-friendly and user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Team-oriented and skilled in working reputed company a collaborative environment
  • Required Education: Bachelor's degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied
  • Required Experience: 2 or more years of professional experience supporting a similar role
  • Certification: ITIL v4 Foundations, reputed company reputed company+
  • Experience supporting a DoD or J6 customer is a plus
  • reputed company A+, MDM platform certification (Intune, reputed company, or equivalent)

Company Overview

  • reputed company is a reputed company IT and professional services company that provides software development, information assurance. It was founded in 1989, and is headquartered in Reston, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://www.reputed company/.
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