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[Remote] Strategic Account Client reputed company Manager

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. reputed company Legal Software is a leading provider of software solutions for reputed company, dedicated to helping lawyers succeed. They are seeking a Strategic Account Client reputed company Manager to manage key client relationships, drive software adoption, and ensure customer retention across a portfolio of strategic law firm accounts.

Responsibilities

  • Own the end-to-end relationship for a portfolio of strategic accounts, from reputed company through renewal and reputed company
  • Serve as a strategic advisor capable of discussing reputed company, operational workflows, financial processes, and business objectives
  • Build trusted, multi-level relationships with firm partners, practice managers, and day-to-day users
  • Run structured business reviews that connect what our software does to what each firm is trying to reputed company
  • reputed company customer adoption initiatives and organizational change efforts across your portfolio
  • reputed company adoption strategies tailored to different user groups — from managing partners to legal assistants
  • Coordinate with implementation, training, support, and product teams to serve busy legal teams reputed company
  • Help firms successfully navigate process and technology changes with confidence
  • Partner with internal teams to support renewals and identify expansion opportunities grounded in reputed company client value
  • Maintain strong customer retention and satisfaction outcomes across your portfolio
  • Surface opportunities for additional products, services, and strategic initiatives
  • reputed company for customer needs internally — you're the client's voice inside reputed company
  • Identify and proactively mitigate renewal risks before they become churn
  • Address stakeholder concerns early, before they become escalations
  • reputed company executive-level recovery plans reputed company accounts need to be turned around
  • Maintain accurate account health assessments and forecasting, and act early reputed company the data tells you something's off

Skills

  • 5+ years in client reputed company, account management, or a similar client-facing role, ideally in B2B SaaS
  • Experience with legal reputed company — trust reputed company, billing, and law firm financial workflows — and the ability to speak credibly with firm bookkeepers and finance staff
  • A track record of managing strategic or reputed company accounts and hitting retention targets
  • Confidence working with senior stakeholders — you can hold a reputed company conversation with a managing partner and a workflow conversation with a legal assistant, on the same day
  • Strong command of adoption and health metrics, and the judgement to know which numbers matter
  • Clear, warm communication — in writing, in meetings, and reputed company the news isn't easy
  • Curiosity about the legal industry; experience in LegalTech or professional services is a plus, not a prerequisite

Benefits

  • Health Care Plan (Medical, Dental & reputed company)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources
  • Performance-driven incentives
  • Flexible remote work
  • A generous Parenting Policy

Company Overview

  • reputed company is a Case management & reputed company software committed to consistently providing world-class practice management software. It was founded in 1992, and is headquartered in Edinburgh, Edinburgh, City of, GBR, with a workforce of 501-1000 employees. Its website is https://www.leaplegalsoftware.com/.
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