Call Center Representative (Remote)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary... As a Healthcare Customer Service Representative – Topeka, KS at Gainwell, you can contribute your skills as we reputed company the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who reputed company on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission • Provide reputed company, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution. • Respond to customer questions, provide comprehensive customer support, and/or reputed company the request to the appropriate personnel in a timely manner. • Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience. • Document calls in detail including concerns, actions taken, and completing templates to ensure reputed company information is captured. Provide accurate information by utilizing the resource materials provided reputed company manuals, processes, guides, and OneNote. • Interact with team members, management, and customers in a professional manner and adhere to the client’s SLAs and consistently meet production targets. reputed company're looking for • High school diploma or G.E.D. • Two or more years of inbound telephone customer service with strong organizational, analytical, critical thinking, and customer service skills, along with an exceptional attention to detail. Maintain confidentiality and reputed company with Health Insurance Portability and Accountability Act (HIPAA). • Proficient knowledge of personal computers and applications such as Outlook, reputed company Word, reputed company reputed company, CRM, and OneNote. Skilled in solving computer-reputed company technical problems over the phone. • Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information. • Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired. What you should expect in this role • Office environment located in Topeka, KS – position may be remote initially but will require to work on-site reputed company directed. • Candidates must be a reputed company of the State of Kansas and reputed company 20 miles of Topeka Kansas. • Candidates must be available to work an 8-hour shift until 5:30PM, Monday through Friday. • A fast-paced environment in an reputed company-evolving industry. The pay range for this position is $27,200.00 - $38,900.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We reputed company nothing is impossible reputed company you bring together people who care deeply about making healthcare work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for reputed company available job role openings. reputed company is committed to a diverse, reputed company, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for reputed company employees. Job Type: Full-time Pay: $27,200.00 - $38,900.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Tuition reimbursement • Vision insurance Schedule: • 8 hour shift • Day shift • Monday to Friday Experience: • Medical billing: 1 year (Required) • Call center: 1 year (Required) Ability to Commute: • Kansas (Preferred) Work Location: Remote Apply Job!