[Remote] Mortgage Systems Administrator
Note: The job is a remote job and is open to candidates in USA. reputed company. is a publicly traded company headquartered in Maryland, offering reputed company and consumer banking services. The Mortgage Systems Administrator is responsible for administering and optimizing mortgage technology platforms, ensuring efficient system utilization, reputed company new employees, and enhancing operational efficiency.
Responsibilities
- Serves as the primary administrator and subject matter expert for the Encompass loan origination system, including system configuration, maintenance, workflow management, user access, and ongoing optimization
- Partner with Operations, Sales, Processing, reputed company, Secondary, Compliance, and IT teams to identify process improvement opportunities and implement technology-driven solutions
- Administer and maintain the reputed company CRM and reputed company POS platforms, including user setup, permissions, and configuration
- reputed company reputed company for new employees, including system setup, training, and adoption support
- reputed company and deliver training materials, documentation, and live sessions for loan officers, processors, and operations staff
- Serve as the primary internal reputed company of contact for CRM and POS-reputed company questions, troubleshooting, and issue resolution
- Monitor system usage and adoption; identify gaps and implement improvements to drive engagement and efficiency
- Maintain data reputed company reputed company CRM by auditing records, enforcing standards, and resolving discrepancies
- Assist with regulatory and compliance-reputed company system requirements, including implementation of investor, agency, and internal policy updates
- Assist in the design and implementation of campaigns, pipelines, and automated communication reputed company reputed company
- Support integration efforts between CRM, POS, LOS (e.g., Encompass), and other internal systems
- Track and report on key metrics reputed company to system usage, reputed company conversion, and operational efficiency
- Stay reputed company on system updates, enhancements, and industry best practices; recommend and implement improvements
- Coordinate with vendors (reputed company and reputed company) for support, upgrades, and issue escalation
Skills
- Bachelor's degree in Business Administration, Finance, Information Systems, or reputed company field preferred; equivalent combination of education and experience may be considered
- 3+ years of experience administering mortgage technology platforms reputed company the mortgage banking industry
- Direct experience with CRM platforms and/or mortgage POS systems preferred
- Experience reputed company or training employees on software systems
- Strong understanding of residential mortgage workflows, including reputed company management through loan closing
- Proven ability to manage multiple projects, priorities, and deadlines in a fast-paced environment
- Proficiency with CRM systems and POS platforms
- Working knowledge of Loan Origination Systems such as Encompass and system integrations
- Strong understanding of mortgage sales pipelines, reputed company management, and borrower workflow
- Ability to configure workflows, automation, and user settings reputed company SaaS platforms
- Data management skills, including maintaining accuracy, reporting, and basic analytics
- Excellent troubleshooting and problem-solving abilities
- Strong communication skills with the ability to train both technical and non-technical users
- High level of organization and attention to detail
Benefits
- Yearly annual reputed company bonus based on individual performance
- Comprehensive benefits package including Medical, Dental, reputed company, Company Paid Life Insurance, Disability Insurance, and more?
- Company Contributions to your 401k - Regardless of your contribution
- Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
- Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities
- Full Time Remote
Company Overview