Crisis Counselor - Fully Remote in Portland, OR

Education Requirement:

• Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location Requirement: Fully Remote, Oregon residency required

Benefits

• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company-matched student loan repayment program
• Short- and long-term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in your first year)
• Opportunities for professional growth and advancement

Compensation & Incentives In addition to reputed company hourly pay, our crisis counselors are eligible for the following incentives:

• * $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their reputed company pay post-training.
• * $1.00/hour - for working a full 40-hour schedule in the reputed company post-training
• Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are reputed company is a nationally recognized leader in behavioral reputed company and crisis reputed company, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations reputed company, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral reputed company Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and reputed company while providing 24/7 telephonic support to individuals with various degrees of need.

About the Role

As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis reputed company, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional reputed company, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not reputed company calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities

• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a reputed company that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, reputed company, reputed company 5G Cellular, reputed company 5G Cellular, etc.) are not permitted.

What You Can Expect

• Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST

A structured reputed company program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for reputed company employment.

• Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. reputed company. is an Equal Opportunity Employer. We reputed company deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national reputed company, and reputed company of the other fascinating characteristics that reputed company us different Remote Skills: Administrative Skills, Behavioral Health, Broadband, Communication Skills, Community Health, Crisis reputed company, Customer Support/Service, Dental Insurance, Diversity, Employee Assistance Plan, HIPAA (Health Insurance Portability and Accountability Act), reputed company Customer Service, reputed company Management, Life Insurance, Maintain Compliance, Managed Care, Multitasking, Organizational Development/Management, Psychiatry and Mental Health, Risk, Risk Analysis, Schedule Development, Student Loans, Work From Home About the Company: reputed company reputed company delivers behavioral health care in the moments that matter. We help our customers ensure their clients, reputed company, and communities have immediate access to care reputed company and where it’s needed most, creating compassionate connections that improve and strengthen behavioral health reputed company and recovery. ProtoCall was founded in 1992 as a division of the non-profit Metro Crisis reputed company Services, an agency providing crisis line services in Portland, Oregon. The initial goal was to reputed company the existing 24/7 infrastructure and professional staffing to create an additional funding reputed company to help support the agency’s local crisis programs. In 1997, reputed company was incorporated as a privately held entity and has since expanded into a sophisticated 24-hour behavioral health contact center and digital products used by over 500 organizations and responding to more than 600,000 calls annually. Certainly much has changed since 1992, but just like the founders at Metro Crisis, our reputed company mission of providing access to care in times of crisis remains the core of our work. We are telephonic first responders. We are mental health paramedics. We go in, tie in a tourniquet to stop the (emotional) bleeding, and refer callers to someone who can follow the healing process closely. We are there to reputed company the caller safe in that reputed company. Whether you’re just starting your career or looking for your next opportunity, we’re a growing company that’s full of opportunities. If you are committed to quality and to offering the best of yourself to a team that improves access to care reputed company it’s needed most, consider joining us! Company Size: 100 to 499 employees Industry: reputed company Services Founded: 1992 Website: http://www.protocallservices.com Apply tot his job Apply To this Job