Manager, Software Development

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As an Engineering Manager, you will build, lead and motivate a high-performing, product-minded engineering team delivering highly complex innovative product increments for the Genesys Cloud Platform. The ideal candidate will have experience with both software engineering and people management. Responsibilities:

• Recruit top talent to grow our motivated, high-performance, product-minded engineering organization
• Support, invest in and develop incredible teams of talented and motivated engineers with clear expectations via practices such as 1:1s, goal setting, and constant feedback
• Manage a development team balancing a fast-paced delivery schedule while ensuring resilience and quality to delight customers
• Work together with the Product Manager especially on grooming and prioritizing a customer-centric product backlog
• Collaborate with architects, tech leads and other stakeholders in the execution, and success of complex technical projects
• Ensure business and product requirements are met in a timely manner with an exceptional quality
• Cultivate a strong, transparent, and collaborative team culture with agile mindset
• Remain up to date with industry standards and technological advancements that will improve the quality of your outputs and the team
• Take part in hands-on development work

Requirements:

• 5+ years of experience as a hands-on software engineer and strength in computer science fundamentals to understand the engineering work and processes
• Ability to engage, inspire and attract engineering teams. A compassionate approach to communication and a genuine interest in the success and growth of the people you work with
• Experience with micro-services development and architecture
• Consumer or Enterprise SaaS experience
• Experience with AWS managed services and solutions
• Bachelor's degree in computer science or equivalent work experience
• Excellent communication skills
• Focus on details and strong problem-solving skills
• Excellent written and spoken English communication skills

Benefits:

• Stability of a multinational company and the flexibility/speed of a startup company
• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
• Keep you in the loop: Complete support and transparency from our global/local leaders
• An A-team: Talented and experienced professionals you can grow professionally with
• An open & inclusive community
• Career development: We will support your professional growth because your goals are important to us
• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista
• And a fabulous new HQ from near Nyugati Railway Station at Budapest

#LI-MC1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job