[Remote] Analytics Account Manager

Note: The job is a remote job and is open to candidates in USA. Proclink Consulting specializes in Consulting, Analytics and Technology for Engineering and Financial Services industry verticals. They are seeking a highly analytical and customer-oriented Analytics Account Manager to join their Customer Success team, responsible for managing client relationships and driving new business in the financial services sector.

Responsibilities

• Work hand-in-hand with our customers as the focal point for all their analytics needs
• Strategically drive new business in select accounts in close synergy with the Solution teams and core account teams
• Ensure customers are satisfied and confident in leveraging the solutions from Proclink
• Develop a trusted advisor relationship with key accounts, relevant stakeholders from the business, analytics teams and executive sponsor
• Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Be responsible for working with the internal Proclink offshore teams to onboard and integrate new clients and developing existing client relationship
• Provide timely and realistic assessment of the client side organizational changes, opinions & thoughts of influencers and decision-makers and any other relevant information to Proclink management
• Participate in business and analytics related discussions involving topics such as but not limited to credit risk, credit policy, marketing, cross-sell, up-sell, retention, predictive modeling, AI/ML/GenAI/Agentic AI, Payment systems, macroeconomic scenarios, delinquencies, collections etc
• Use knowledge of financial services (specifically banking & fintech), technology, processes, and consultative skills to educate clients on the value of our solutions and teams
• Build in-depth knowledge of clients' business priorities, challenges and initiatives that can be translated into opportunities
• Collaborate with Product Owners, engineers, analytics teams on different permutations to find the best solution possible
• Be there in person every week to interact with the key business, technical and analytics stakeholders to participate in discussions, understand the needs, issues and to cultivate the relationships

Skills

• Proven Technical lead/Architect or other relevant experience
• 8+ years' experience structuring analytics solutions and presenting to senior executives out of which, at least 5 years of experience in managing client relationships, demonstrated capability of growing the client accounts
• Worked with offshore teams to manage and grow the client accounts
• Minimum Bachelor / Masters from accredited college or University
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple accounts and to effectively coordinate with the offshore teams
• Excellent listening, negotiation, and presentation skills
• Excellent written and verbal communications skills
• Deep understanding of the analytics, payments, financial services space in North American Geography
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Strong collaboration skills
• Leveraging Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support Proclink sales team and relationship building

Company Overview