[Remote] Technical Account Manager (Client Data Testing Focus)
Note: The job is a remote job and is open to candidates in USA. Abacus Insights is transforming how data works for health plans, aiming to make healthcare data usable for better decision-making. They are seeking an experienced Technical Account Manager focused on client data testing to support their growing client base, ensuring optimal operation of client environments and leading data testing efforts.
Responsibilities
- Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence
- Lead investigation and resolution of complex technical issues, including escalation management
- Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions
- Define and lead client UAT strategy, execution, and sign-off
- Coordinate testing activities across DataOps, QA, Engineering, and client teams
- Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria
- Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation)
- Build trusted working relationships with client technical and operational stakeholders
- Act as the voice of the customer, translating client needs and feedback into actionable internal insights
- Ensure clients understand and effectively use Abacus products to achieve business outcomes
- Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams
- Contribute to the evolution of support, testing, and delivery playbooks
- Identify opportunities to improve efficiency through standardization, automation, and tooling
Skills
- Experience supporting complex healthcare SaaS data-driven platforms
- Strong background in technical support, escalation management, and client-facing problem solving
- Experience leading or coordinating UAT or QA efforts
- Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks)
- Clear, concise communication with technical and non-technical stakeholders
- Ability to manage multiple priorities in fast-paced client environments
- Bachelor's degree in a relevant field or equivalent experience
- Off hours/weekend work may be required during testing cycles or critical production events
- Willingness to travel approximately 5–10% to client locations to build and sustain executive-level relationships
- Scrum Master certification or equivalent experience working in agile/scrum delivery environments
- Experience leading a QA effort for cloud software, or similar experience
- Experience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API)
- Familiarity with Snowflake, Databricks, or similar cloud data platforms
- Experience with test management or agile delivery tools (e.g., Jira, Azure DevOps)
- Experience working with healthcare payer or Medicaid data sets
Benefits
- Unlimited paid time off – recharge when you need it
- Work from anywhere – flexibility to fit your life
- Comprehensive health coverage – multiple plan options to choose from
- Equity for every employee – share in our success
- Growth-focused environment – your development matters here
- Home office setup allowance – one-time support to get you started
- Monthly cell phone allowance – stay connected with ease
Company Overview
Company H1B Sponsorship