[Remote] Atlassian Cloud Administrator

Note: The job is a remote job and is open to candidates in USA. KellyMitchell Group is seeking an experienced Atlassian Administrator to support Atlassian Cloud Platforms with over 46 installed plugins/applications. The role involves managing administrative functions, supporting end-users, and optimizing workflows for Jira and Confluence, while collaborating with internal teams to address business challenges.

Responsibilities

• Create, manage, and support all administrative functions associated with the Atlassian product suite
• Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
• Support all teams across the organization that use Jira instance to manage their work
• Support and resolve issues as they arise with Jira Projects and Confluence Spaces
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
• Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
• Serve as subject matter expert for Atlassian products
• Research Atlassian products including their upcoming features/releases which can be used for continuous improvements
• Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality
• Install, manage, and administer Jira and Confluence plugins/applications
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Investigate and perform advanced troubleshooting for reported issues in Atlassian products
• Manage escalations with Atlassian support or third-party support, as required
• Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
• Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades
• Work with Product Manager to document and publish user guides (training material) and best practices
• Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc
• Refine current Jira processes to be more streamlined and uniform for teams
• Execute Production deployments during non-business hours

Skills

• 5+ years of relevant job experience in a large (8,000+ users) Atlassian Cloud implementation
• Hands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environments
• Proficient in Confluence space administration
• Deep expertise in Jira workflow administration and JQL skills
• Process governance experience or strong automation workflow knowledge
• Working knowledge and coding/scripting experience using Python or Groovy
• Experience with REST API and JSON
• Proven track record with Atlassian plugin installations and upgrades
• Jira Advanced Roadmap experience is a plus

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

Company Overview

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