[Remote] Senior Social Media & Communications Manager

Note: The job is a remote job and is open to candidates in USA. PolyAI is a company that automates customer service through lifelike voice assistants. They are seeking a Senior Social Media & Communications Manager to manage social media strategy, drive corporate narrative, and enhance internal communications, ensuring consistent engagement with both external audiences and employees.

Responsibilities

• Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences
• Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI
• Partner with PR to elevate executive social and thought leadership presence
• Build and run an employee advocacy program that extends our reach through the people who know us best
• Partner with Brand and Content to create & adapt video, design, and editorial for social
• Run social listening and community engagement, with a real-time monitoring and response capability
• Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel
• Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels
• Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution

Skills

• 7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms
• Hands-on experience at a B2B technology company, ideally a best-in-class scale-up
• Strong social-native writing, with a feel for voice and platform differences
• Comfort with enterprise buyers as the primary audience, with developer or technical audience experience a plus
• Demonstrated track record of managing communications programs end-to-end, not just executing against a brief
• Fluency with modern comms, social, listening, and scheduling tooling, and genuine eagerness to build AI into your workflow
• A bias toward action and shipping, with the taste to keep quality high at speed
• Experience with executive social, employee advocacy, video-first social, or community building is a plus

Benefits

• Participation in the company’s employee share options plan
• Comprehensive health coverage for you and your loved ones
• Life Insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven
• Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

Company Overview